Is There Any Human Cutomer Service

[164nc]

Greetings All,

Looking at my May statement I discovered a charge for a $4.99 promotional fee. I have never promoted an item, and this promo fee is 1/2 the cost of the item. There is no reference help about particular subject so I need to talk to a person to get this charge removed. Listing was done during the switch over to the new listing pages, so probably that's how it mistakenly got tacked on. Is there a way to talk to an actual human being. All attempts on the phone have been blocked by automated that eventually after it makes useless suggestions hangs up ( even after an 1 attempt reporting " a theft of my money" to get passed on to a human).

Yes, I do know it is a small sum, piddling even for some high income sellers on here, but I am a small seller and need the $4.99 for a gallon of gas. So if this sum is beneath your consideration for retrieval then no comment is necessary. But for those who can empathize, how do I get this charge credited back?

[714ricki]

Try talking to a customer service agent via the ebay for business page on facebook. When you go into chat mode, just type agent in the chat box & confirm your contact number. They normally respond very quickly.

Double check your listings, you may have checked off something by mistake. 

Good luck!

[evry1nositswindy]

The promote check box is at the bottom of the page.  Click edit on the item and then look to see if you checked the box in error.

[164nc]

So what I did to get a human was kept interacting with the automated chat assistant until it finally relented after 10 minutes and gave the option for some human to call me back.

[164nc]

The item was a 10 day listing that has since been relisted. I did check the relisted listing to make sure that it did not have  promo ad checked on it when I caught the charge reviewing my monthly statement (and the human CSR did recheck all my listings as well), but I am not sure if it would appear on a relisting though. However, I am still of the thought, the promo add on happened as glitch while the listing page switchover was taking place.

[katzrul15 · Accepted solution]

@164nc 

When you get to the chat box - no need to interact.

Type in

CALL ME

And they will.  Good luck!

[164nc]

 Thanks for that!