08-04-2018 11:31 AM
Hi and thanks for any help. Im new to selling. I sold an item that the buyer wants to return because of damage. I think it could be a scam. Anyways will I still be charged the invoice fee? I am currently be billed the invoice fee for the item but the buyer has it and needs to return it for the refund. Thank you and sorry if my explanation is confusing.
08-04-2018 12:19 PM
08-04-2018 12:38 PM
@owlsgohoot900 wrote:Hi and thanks for any help. Im new to selling. I sold an item that the buyer wants to return because of damage. I think it could be a scam. Anyways will I still be charged the invoice fee? I am currently be billed the invoice fee for the item but the buyer has it and needs to return it for the refund. Thank you and sorry if my explanation is confusing.
Did the buyer submit a Return Request? The way to get your final fee credited back to you is to have the buyer submit the request, you accept the item for return, get it back, and refund the buyer's ORIGINAL PAYMENT through the Return Request feature. Once you do that, eBay will automatically credit your final fee back to you.