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International shipping orders going through even though I disabled all countries other than U.S.!

Still experiencing this extremely frustrating issue a week after contacting eBay!  All countries other than the U.S. have been removed from my shipping preferences.  I am also opted out of the eBay International Shipping Program so there is no way anyone outside the U.S. should be able to purchase one my items.  This is the 3rd time it has occurred in the past week!  (This time from Canada).  What exactly do I have to do to make this stop?! 

Message 1 of 31
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30 REPLIES 30

International shipping orders going through even though I disabled all countries other than U.S.!

Your past 3 sold listings all show NOTHING but the US upon clicking 'shipping' so really not sure how they are doing it. Is the 'ship to' address a freight forwarder in the USA?

Message 2 of 31
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International shipping orders going through even though I disabled all countries other than U.S.!

You can't block people using freight forwarders.  I used to ship to Canada with no problem, at least before the Pandemic.  


She who dies with the most toys still dies; when's the estate sale?
Message 3 of 31
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International shipping orders going through even though I disabled all countries other than U.S.!

If they are using a freight forwarder located in the US, you can't stop them from buying.

Until Ebay has a block like Pay Pal, there's nothing we can do.

Have a great day.
Message 4 of 31
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International shipping orders going through even though I disabled all countries other than U.S.!

Yep, and eBay will still charge you the "international fee" or whatever it's called.  They got to take that money!

Message 5 of 31
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International shipping orders going through even though I disabled all countries other than U.S.!

I'm sorry, what exactly is a "freight forwarder?"  Pardon my ignorance on that.  The address came up clearly indicated as being in Canada.  No forwarding address from the U.S. included.  

Message 6 of 31
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International shipping orders going through even though I disabled all countries other than U.S.!

Not sure what "freight forwarder" means.  Pardon my ignorance about that.  The ship-to address that came up was definitely located in Canada.  

Message 7 of 31
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International shipping orders going through even though I disabled all countries other than U.S.!

Why are you frustrated by more sales and making more money?

 

Do you not use money?

Message 8 of 31
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International shipping orders going through even though I disabled all countries other than U.S.!

If the address is clearly Canadian, then freight forwarders don't play into this.  Not sure how they're paying if you've said you don't ship international in your specifics.  I don't think not having shipping listed counts, but since I ship anywhere the USPS allows and always have, I'm a bad one to ask.  


She who dies with the most toys still dies; when's the estate sale?
Message 9 of 31
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International shipping orders going through even though I disabled all countries other than U.S.!

Freight forwarding, also called Parcel forwarding is an international shipping service offered by shipping companies to international online shoppers who want to do cross-border online shopping.

 

The overseas shoppers first get a U.S shipping address (which is the same as the package forwarders warehouse), Then the shoppers place an online order and for the shipping address, uses the U.S shipping address, Package forwarders receive the package and ship the package out to the shopper.

 

 

@mahahooey 

("Winter Is Coming")
Message 10 of 31
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International shipping orders going through even though I disabled all countries other than U.S.!

     As others have mentioned there is nothing you can do prior to the purchase being made since the eBay algorithm looks at the buyers shipping address not their registered address. If they have a US shipping address which freight forwarders in the US have there is nothing to stop the foreign buyers from purchasing the items. 

     That being said a LOT of merchandise flows through freight forwarders without any problems and eBay claims to provide seller protection once the item has been delivered to the freight forwarder. But that is questionable and they have, based on posts on this forum, failed to stand behind that and in the case of a chargeback eBay's policy means nothing. 

     About the only thing you can do is cancel the order due to a problem with the buyers address. EBay frowns on this but it is not their merchandise or their risk. I recognize most of the FF's, most are in Delaware, Oregon and Florida to avoid the sales tax on ecommerce sales. At least one in Delaware is ran by the Russians, go figure. I will check the buyers registered address and either follow through with the transaction or cancel it based on risk assessment. There are HIGH risk scam countries that I will not sell or ship to under ANY circumstances including China, India, Russia and the FSU, most of South America and all of Africa. 

     This is an issue that has needed corrected for years but eBay has no incentive to change.  

Message 11 of 31
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International shipping orders going through even though I disabled all countries other than U.S.!

"I am also opted out of the eBay International Shipping Program so there is no way anyone outside the U.S. should be able to purchase one my items.  This is the 3rd time it has occurred in the past week!  (This time from Canada)."

Oh, but there is a way that people outside the United States are able to purchase your items.  For example, my selling ID has sold to buyers who live in China, Italy, Russia, and Ukraine (pre-war, of course).  

Yet, I have never mailed any of my sold items to any of those countries, though.  

How?  By use of Freight Forwarding Companies.  

What happens is this: Olga in Russia may find a lot of things from US eBay sellers that she is not able to buy in Russia.  Or they might be sold in Russia but for very high prices.  So, Olga looks up info about freight forwarding companies, and she makes a contract or arrangements with a freight forwarding company in Delaware.  (Why Delaware?  No sales tax.)   Olga probably pays something to the freight forwarding company for their service, but that's between her and the freight forwarders.    

And I, for one, have never, ever, not one time in my eBay selling life -- never had a problem in which a buyer in Ukraine or Italy had to return my item or filed any kind of complaint about late or non-delivery, when the buyer and I both know/knew the package would be forwarded from Delaware to their country.

Because eBay has set it up like this:  sellers have eBay responsibility for delivery to US addresses.  So, a cross-stitch kit addressed to Olga is delivered to Delaware.   I think it probably will end up in Ukraine (or at one time would have), but as far as eBay is concerned, I have done my job, which was to send the package to the address in Delaware, and within my stated handling time, of course.  

As for Canada -- not sure why you don't want to sell to Canada.  They like us, and most of us like them.  It's not like they want to build a wall along their southern border . . . . .  

OK, yes, you probably will be charge eBay's international fee.  It is charged to the seller on the total price paid by the buyer in either of two circumstances:  (1) the delivery address is outside the United States or (2) the buyer is registered with eBay in a country other than the United States, regardless of the delivery address.  For American eBay sellers, this international fee is -- I had to double check it -- 1.65% of the total amount paid by your buyer.  

BTW -- since tax time is coming up -- fees, including these international fees, which we sellers pay to eBay can be considered costs of business, and could be deductible.   Meaning you might pay less in income tax.  But I am not an accountant; please do not rely on this post as tax advice.  

BTW again, our Canadian cohorts, however, get a better deal on their eBay international fees.  They pay only a 0.4% international fee when they sell to buyers in the US.  That's virtually free, in comparison to our 1.65%.

Message 12 of 31
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International shipping orders going through even though I disabled all countries other than U.S.!

And I, for one, have never, ever, not one time in my eBay selling life -- never had a problem in which a buyer in Ukraine or Italy had to return my item or filed any kind of complaint about late or non-delivery, when the buyer and I both know/knew the package would be forwarded from Delaware to their country.

 

Consider yourself lucky up to this point. It's not a question of if it will happen but when. I agree most things flow through FF's without any problem. Not sure what you sell since this is your posting ID but a lot of items are high targets for foreign scammers, cell phones and electronics being at the top of the list. 

Because eBay has set it up like this:  sellers have eBay responsibility for delivery to US addresses.  So, a cross-stitch kit addressed to Olga is delivered to Delaware.   I think it probably will end up in Ukraine (or at one time would have), but as far as eBay is concerned, I have done my job, which was to send the package to the address in Delaware, and within my stated handling time, of course.  

 

Only partially true as you will probably discover the first time you have to address an eBay claim that went through a FF. If the buyer goes the chargeback route eBay's policies mean nothing to the CC companies. 

As for Canada -- not sure why you don't want to sell to Canada.  They like us, and most of us like them.  It's not like they want to build a wall along their southern border . . . . .  

 

100% agree with you on this one. Same applies to several other countries that have a low risk level. 

Message 13 of 31
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International shipping orders going through even though I disabled all countries other than U.S.!


@mahahooey wrote:

I'm sorry, what exactly is a "freight forwarder?"  Pardon my ignorance on that.  The address came up clearly indicated as being in Canada.  No forwarding address from the U.S. included.  


 

A freight forwarder is a company that receives packages for International buyers, then they are shipped to the buyers country.

 

 

 

Have a great day.
Message 14 of 31
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International shipping orders going through even though I disabled all countries other than U.S.!


@mahahooey wrote:

I'm sorry, what exactly is a "freight forwarder?"  Pardon my ignorance on that.  The address came up clearly indicated as being in Canada.  No forwarding address from the U.S. included.  


I am so curious as to HOW the buyer was able to buy and pay for the item if you did not have a shipping option for Canada.

Lift your left leg at midnight to start off on the right foot. Happy new Year!
Message 15 of 31
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