11-21-2017 02:33 PM
Hello,
I added more items to my list last week. When I added each item, it showed that it is free and there is no charge.
Today I got a message and they told me that I have 15 $ insertion fees.
Could you please advise!
Thanks
11-21-2017 02:39 PM
Look at your Account Details to determine which listings got charged, maybe you can figure out why.
11-21-2017 02:49 PM
Can't help you with your insertion fees as I don't see anything that stands out, but you might want to correct a couple of your listings:
11-21-2017 04:38 PM
Thank you for your notes!
11-21-2017 04:46 PM
I checked it. It said "Insertion fee". Even though when I insert them, said free!
11-21-2017 04:47 PM
Is there any email or contact email?
11-21-2017 07:29 PM
@2015_alaan wrote:Is there any email or contact email?
Do you mean contact email for ebay? If so, the USA ebay does not have access to email Customer Service. To contact them you must call, with the exception of Facebook and Twitter which sometimes are helpful if you post your concern on social media.
11-21-2017 07:52 PM - edited 11-21-2017 07:53 PM
@2015_alaan wrote:I checked it. It said "Insertion fee". Even though when I insert them, said free!
Yeah, your new listings probably said free, but your GTC listings that are rolling over are probably the cause of the charges.
No reason to call, you're not going to get anything.
If you stopped listing now. You will be charged approximately $13.00 next month for the 40+ listings that will relist on their own above the first 50 that will be free.