In Seller Hub, I have 2 "Read unread messages from eBay members" but no unread messages when I look.

[swgtrthang]

In Seller Hub, I have 2 "Read unread messages from eBay members" but no unread messages when I look.  These messages don't show up on my phone.  Any suggestions?

Thanks.

[luckythewinner]

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@swgtrthang wrote:

In Seller Hub, I have 2 "Read unread messages from eBay members" but no unread messages when I look.  These messages don't show up on my phone.  Any suggestions?

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If you are looking at 'all messages ' and you have no new messages, I would suggest that your eBay new message counter is out of sync. That happens to me occasionally. 

[swgtrthang]

Thanks.  Is there a way to correct it?

[pennysdream]

Butting in,  

No, not that I have found.  

[easleypeasley]

I'm not sure if you solved the problem yet or not but I'll put this out there for anyone else who may be having the problem. I switched back to classic view and found the unread messages. Once I marked them as read, the notification disappeared and I switched back to the new view.

I hope that helps.

[joecollector.com]

Thanks, that worked for me.

[ten_o_nine]

That's normal and that's why I don't pay attention to it, if there are any messages, they normally come thru email for me.

[ten_o_nine]

They are duplicates to the messages you receive in your email, even if you respond thru the email, they are still marked "unread" in eBay.