Immediate cancellation after purchase

[bartosteve]

If a buyer asks to cancel the sale right after they make the purchase why do i have to refund them direclty from my account? The funds they sent me to complete the sale are still being witheld by ebay. The buyer is the one who cancelled immediately, I dont see why i need to form over money from my account when never got the funds from the buyer in the first place cause they cancelled so fast. Is this right? Do i need to wait for the buyer to cancel the order first?

[katzrul15]

@bartosteve 

Does e-Bay typically hold your payouts or are the processed normally?  If the latter, cancel the transaction - it will initially show a negative amount pending and then the cancellation will go thru and wash the negative pending amount.

If e-Bay holds your payouts, you are correct, it will have you front the return, unfortunately.

[joseh1445]

Short explanation.  The funds from buyer are put on hold for couple of day or days.  eBay needs the money back, and they will need to get it from your bank account.  I don't like this either, but its eBay's rules.  Not ours.  

[vitukrai_47]

If an Ebay buyer asks for it's Ebay order to be cancelled while that Ebay order is not yet phisically shipped yet by that Ebay seller  - that Ebay seller simply access it's Ebay seller dashboard or it's Ebay seller hub and locate that Ebay order and  refund and cancel that order.

[joseh1445]

You are right about canceling the order and the steps to follow.  However, when a buyer buys some thing, and ask for the sale to be cancel.  The funds from buyer are put on hold.  And because the funds are put on hold from ebay, you (seller) don't have access to refund them.  And because ebay don't let you borrow any money.  The funds have to come out of your own money (Seller).