ShipScript has been an eBay Community volunteer since 2003, specializing in HTML, CSS, Scripts, Photos, Active Content, Technical Solutions, and online Seller Tools.
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The community platform attempted to upload and rehost the image, but it failed because it was too large.
I suspect the image is just too big for eBay as well. It is about 6000 x4000 pixels (24 MP) with a file size of 6MB.
Try a smaller image file. Since you are manipulating the image in Adobe, reduce the size to 1600 pixels on the long side (eBay doesn't store anything larger than that anyway). Also make sure that you are not saving with a proprietary Adobe RGB color format or with a CMYK format. The JPG color format should be sRGB, if you have a choice.
I would recommend experimenting with a few items using 1600 px images, and then downscale from there if the images won't upload. If even a small image won't upload, we'll have to look for other reasons. The API also states that a URL can not exceed 500 characters.
Below are the API requirements for an image upload. As you can see, your photo is within the limits. But, uploading multiple humongous photos in one spreadsheet is generally where most photo uploads fail. What happens is that the transfer speed is too slow from the remote server and eBay times out before the full image is received. For sellers with large spreadsheet files, or with dozens of photos per listing (as can happen with variations) I usually recommend even a smaller photo somewhere between 800 and 1200 on the long side (and at least 800 px on the long side so that zoom will still work).
Picture Requirements
- All listing must have at least one image.
- The size of an image must be no smaller than 1 x 1 px and no larger than 12,000 px (i.e., height +width <= 12,000 px).
- The length of the 'width' plus 'height' of an image must be equal to or less than 12,000 pixels.
- The maximum image file size is 12 MB.
- Images cannot have borders.
- Images cannot have seller-added text or seller-added artwork.
- With the exception of books, movies, or video games, sellers cannot use an eBay catalog stock photo as the primary photo for a used item.
- Images must be in JPG, BMP, GIF, TIF, or PNG format.
Note that:
- The GIF87 format is not supported.
- TIF images with transparent background are not supported - the transparency can result in a black image.
- JPG images must use the RGB color space. The CMYK color space is not supported. See CMYK Color Format for information about detecting images using the CMYK format and how to convert them to RGB.
- Images in TIF and BMP are converted to JPG.
- The recommended JPG quality is 90 or greater.
- PNG images are converted to JPG. Since the JPG format does not support transparency, eBay sets the transparency to white.
What size are your photos?
Are they on a public server or your own website?
Can you provide a URL that is failing?
It's an Amazon S3 account, here is a link to one of the images. All the images I am linking to were processed in Adobe Raw, Compressed from RAW files in to .jpg's
Permissions are set for public access, to read anyway
If you want to look at others, the URL for the image below, just +1 the last number of the file. Eg DSC067463271.jpg ...... DSC067463272.jpg ...... DSC067463273.jpg
thank you Jer
The community platform attempted to upload and rehost the image, but it failed because it was too large.
I suspect the image is just too big for eBay as well. It is about 6000 x4000 pixels (24 MP) with a file size of 6MB.
Try a smaller image file. Since you are manipulating the image in Adobe, reduce the size to 1600 pixels on the long side (eBay doesn't store anything larger than that anyway). Also make sure that you are not saving with a proprietary Adobe RGB color format or with a CMYK format. The JPG color format should be sRGB, if you have a choice.
I would recommend experimenting with a few items using 1600 px images, and then downscale from there if the images won't upload. If even a small image won't upload, we'll have to look for other reasons. The API also states that a URL can not exceed 500 characters.
Below are the API requirements for an image upload. As you can see, your photo is within the limits. But, uploading multiple humongous photos in one spreadsheet is generally where most photo uploads fail. What happens is that the transfer speed is too slow from the remote server and eBay times out before the full image is received. For sellers with large spreadsheet files, or with dozens of photos per listing (as can happen with variations) I usually recommend even a smaller photo somewhere between 800 and 1200 on the long side (and at least 800 px on the long side so that zoom will still work).
Picture Requirements
- All listing must have at least one image.
- The size of an image must be no smaller than 1 x 1 px and no larger than 12,000 px (i.e., height +width <= 12,000 px).
- The length of the 'width' plus 'height' of an image must be equal to or less than 12,000 pixels.
- The maximum image file size is 12 MB.
- Images cannot have borders.
- Images cannot have seller-added text or seller-added artwork.
- With the exception of books, movies, or video games, sellers cannot use an eBay catalog stock photo as the primary photo for a used item.
- Images must be in JPG, BMP, GIF, TIF, or PNG format.
Note that:
- The GIF87 format is not supported.
- TIF images with transparent background are not supported - the transparency can result in a black image.
- JPG images must use the RGB color space. The CMYK color space is not supported. See CMYK Color Format for information about detecting images using the CMYK format and how to convert them to RGB.
- Images in TIF and BMP are converted to JPG.
- The recommended JPG quality is 90 or greater.
- PNG images are converted to JPG. Since the JPG format does not support transparency, eBay sets the transparency to white.
For perspective, an image large enough to zoom on eBay need only be a 1MP or 2MP camera setting, so you can see what overkill 42MP would be. When shooting for eBay, you might look for a different camera resolution setting to get closer to the reality of eBay. That would save both camera and computer image storage space and would speed the transfer between camera and computer.
Otherwise, to reduce a 42MP image to a 2MP image, use "pixels" as your Adobe unit of measure and reduce to 1600 pixels on the longest side.
When saving the image on Adobe, the program may offer "compression" or "jpeg quality", which are roughly the inverse of each other. So, to meet eBay's needs, 10% compression would be 90% quality when saving the file.
I found this spec for your camera if you wanted to fiddle with image resolution settings on the camera for your eBay photo sessions and drop Adobe editing:
Image Quality Modes
RAW, RAW & JPEG, JPEG Extra fine, JPEG Fine, JPEG Standard
Image Size (pixels), 3:2
35 mm full frame
L: 7,952 x 5,304 (42MP),
M: 5,168 x 3,448 (18MP),
S: 3,984 x 2,656 (11MP)
APS-C
L: 5,168 x 3,448 (18MP),
M: 3,984 x 2,656 (11MP),
S: 2,592 x 1,728 (4.5MP)
@northeastairbrush wrote:Woot! I guess that was the issue, size. Thank you, I was assuming if the format worked in Ebay's uploader, it would work linking them.
They are really two different tools because one deals with human response times and has to report back to your browser to finish the listing (elevator music here), while the other is more like a machine gun hammering your external server while processing a list of things to do and no time to hang around or look back.
