eBay

irolynot · ‎03-05-2023

I sold a product and was very explicit in my listing as to what would be received. However, the Buyer had Buyer's Remorse once they received the product. I don't accept returns. Now, eBay not only undermined the sale by allowing the Buyer to return it. When I spoke with eBay the night the Buyer changed their mind they looked at my listing and stated that they agreed it was very clear as to what the Buyer was receiving. This Buyer annihilated me with their words but now I have to pay for them to return the item because eBay doesn't care if the Seller loses out. Why do the rules only apply for the Sellers??? I am moments away from bailing from eBay altogether because this is crap. So tell me, if you see a listing that says its a "Try Me' & you receive "1 Sample Packet" what does that mean you are getting?

downunder-61 · ‎03-05-2023

I take it the buyer filed an INAD case, in which you would be correct, eBay will side with the buyer 100% of the time and if you do not accept return, provide a prepaid label then eBay will force the refund and the buyer keeps your item and you get a nice defect on your account.

Fair? No, but......

basically a he said/she said scenario is impossible to prove either way, your listing may have stated exactly what you sent, but without sighting the ''physical'' item eBay thinks you could have sent anything. and will always fall on the buyer side.

ETA: If it were me for the sake of $4.50 I would not be selling those anymore, buyers interpret ads as they see fit - Sample pack is there plain and clear, but also I am not too sure on the legalities of being able to sell these?

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ebooksdiva · ‎03-05-2023

eBay didn't undermine your sale. The buyer was utilizing eBay's Money Back Guarantee which trumps a no returns policy a seller may have.

Buyers don't read listings, they look at pictures. Your listing for the sample packet shows a larger package as well that gives the buyer the impression that is what they are getting. Your listing may say 1 sample Packet but your picture tells the buyer something else.

itsjustasprain · ‎03-05-2023

@irolynot wrote:
So tell me, if you see a listing that says its a "Try Me' & you receive "1 Sample Packet" what does that mean you are getting?

I assume you are referring to your listing 165844666677. I see two blurry photos of the same thing plus one Nutrition Facts panel stating that there are '16 servings per container' and each serving is '1 stick'. The photos show one package with a little text reading '16 on the go packets' if you squint at its upper right corner. There is also what looks like 1 single serving on the right.

So if you are saying that this listing will provide only a single-serving packet like the one squeezed into the right side of the photos then you really need to get rid of the big package shown in both your listing photos. Buyers especially on mobile devices are going to draw their conclusions from the photos that appear up front and not from the description that you have to go and dig up.

I can pretty much figure out what you are offering but at the same time I can see how a LOT of people can misunderstand what they will be receiving. I would lose the photos of anything other than exactly what the buyer is going to receive. Good luck.

kitschy*loot · ‎03-05-2023

Why not simply show the 1 stick and not the entire bag that it came from if you're not selling the whole thing? If you do that the people who don't read things clearly or just confuse things will have nothing to confuse.

yuzuha · ‎03-05-2023

@kitschy*loot wrote:
Why not simply show the 1 stick and not the entire bag that it came from if you're not selling the whole thing? If you do that the people who don't read things clearly or just confuse things will have nothing to confuse.

Exactly. The general rule is that you should never show something in your photos that isn't a part of the listing, and this is precisely why.