@dasarock wrote:
i just happened to look at my seller performance stats a while ago and called customer service and transferred to seller performance. repr there tried telling me that the very recent 'not shipped on time' was due to 1 day handling time, item sold on the 20th, friday but tracking not uploaded and shipped until the 22, monday. the repr could not find anywhere if '1 day' meant 1 business day or 1 calendar day. i had the repr edit one listing, go down to the shipping section and click the drop down box for handling.... ''same business day, 1 business day, 2 business day" etc printed in PLAIN english.
would it be possible to get all representatives, regardless of department some adequate training?
Hi @dasarock, I'm sorry to hear that you weren't given correct information on that call. We continuously train Customer Service agents and aim to provide excellent support for our members. While our goal it to give as near perfect customer service as possible, it isn't realistic to expect 100% perfection in this area. People are not perfect and mistakes may occasionally occur. When we learn of incorrect information being shared we work to coach agents about the error so correct information will be shared going forward.
