INR

[collectorbazaar_find_it]

100%positive / over average / +30000 feedback but ebay has limit my selling to usa & canada / definetly fed up with all this

[cardxcraft]

Of course Ebay should adjust those INR's.  The definition itself is ridiculous:  item not received requests, with requests being the key word.  If an item shows received through Ebay, a buyer should not be able to open an Ebay INR request.  If the INR request is later closed in the sellers favor, INR request should be closed and removed. 

I've stated here several times:  the same Ebay policy, INR requests, that allows Ebay to rake in millions by unfairly levying a high service metrics fvf of an additional 5%, has now caused many good sellers to be caught up in their web of greed.  

The right thing to do would be for Ebay to call a spade a spade and set the term to Item Not Received Cases instead of INR Requests.  Then Ebay would see this latest  mass of sellers being suspended or banned is actually Ebay's own doing.

A few bad apples got the axe, but the the good caught up as collateral damage is unacceptable.  Sellers see this outcome and lose further trust in Ebay.  You could be next.

[mam98031]

That isn't how the Service Metrics has worked since it was introduced in 2018.  The outcome of any SNAD or INR does not matter.  The mere fact they were opened is all the Service Metrics tracks.

I've never been a fan of this policy since it was released.  But it is what we have had to deal with for several years now.

The penalty fee is now 6%.  IDK how much Ebay earns in the penalty fees.  Where did you get your numbers from, I'd like to read more about it.  Going by how many sellers come to the threads because they have landed in the Below Standard range, it is few.  It isn't a common thing at all.  But still I personally am no fan of the policy.

[cardxcraft]

Its fine:  I stand by everything I posted with the agreement that "millions" was an arbitrary number.

I could've worded it differently, but I think we're (sellers) not fans of the INR requests policy.  Common sense suggests that it would rightfully be INR cases lost by a seller.

The other thing:  a lot of the sellers caught up in this latest Ebay fiasco were in fact collateral damage.  They had erroneously inflated INR's due to redefining as INR requests.  

[cardxcraft]

Its fine:  I stand by everything I posted with the agreement that "millions" was an arbitrary number

I could've worded it differently, but I think we're (sellers) not fans of the INR requests policy.  Common sense suggests that it would rightfully be INR cases lost by a seller.

The other thing:  a lot of the sellers caught up in this latest Ebay fiasco were in fact collateral damage.  They had erroneously inflated INR's due to redefining as INR requests.  

[mam98031]

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@cardxcraft wrote:

Its fine:  I stand by everything I posted with the agreement that "millions" was an arbitrary number.

I could've worded it differently, but I think we're (sellers) not fans of the INR requests policy.  Common sense suggests that it would rightfully be INR cases lost by a seller.

The other thing:  a lot of the sellers caught up in this latest Ebay fiasco were in fact collateral damage.  They had erroneously inflated INR's due to redefining as INR requests.  

---

I would disagree.  The INR process is typically not an issue for sellers.  The Seller Protection on INRs is extremely good on Ebay.

The problem is how they count against us in the Service Metrics.  Not just INRs but Snads are counted in the same way.

The problem we are seeing all over the threads is a change they are doing for foreign sellers that wasn't suppose to be effective until the 24th of this month.  But even though that date has not yet passed, it does seem as if there is something seriously wrong and Ebay needs to take care of these sellers that are being damaged.

[istanbul.tesbih]

A customer can open an INR file for fraudulent purposes. A customer may open an INR file by mistake. A customer may open an INR file because the system does not know. Or it may just randomly open an INR file for no apparent reason. The problem is that they are included in the seller's INR metric regardless of their authenticity, accuracy and results. This should of course be included in the INR metric if the seller was found to be unfair and upon delivery of the item. However, if the seller proves to be right as a result of the lawsuit, this transaction should not be included in the INR metric. ONLY EBAY NEEDS TO SOLVE THIS ISSUE. That is all...

[mam98031]

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@istanbul.tesbih wrote:

A customer can open an INR file for fraudulent purposes. A customer may open an INR file by mistake. A customer may open an INR file because the system does not know. Or it may just randomly open an INR file for no apparent reason. The problem is that they are included in the seller's INR metric regardless of their authenticity, accuracy and results. This should of course be included in the INR metric if the seller was found to be unfair and upon delivery of the item. However, if the seller proves to be right as a result of the lawsuit, this transaction should not be included in the INR metric. ONLY EBAY NEEDS TO SOLVE THIS ISSUE. That is all...

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YES.  I agree, I always have.  It is why I have never liked the Service Metrics and its set up.  Ebay says they take all of that into consideration when they compare us with our peers, but still, it seems very wrong to me.

[istanbul.tesbih]

Now I talked to a customer representative again. But again I didn't get any result.

1) I ship some of my packages with Direct Link shipping company. Direct Link is a very secure and fast company. All packages go with tracking number and so far all have been delivered. But there is a problem with direct Link in the Ebay system. I have shared this with customer representatives before and wrote it here as well. eBay recognizes the Direct Link and the name of the Direct Link appears in the pop-up window with the tracking number entered. However, tracking of packages sent via Direct Link does not appear on eBay. There is a problem here. That's why eBay robots treat packages I send via Direct Link as never sent. Actually all packages were sent on time and tracking numbers were entered. Packages can also be tracked on the Direct Link website. However, although eBay recognizes this company, package movements cannot be tracked in the eBay system. I reported this to eBay again, and the customer representative agreed. But he couldn't do anything with the result.

2) When I upload my items to eBay, I choose "Expedited International Shipping" for shipping. This time, the customer representative told me that if I choose this option, it is wrong to send it via Direct Link and that I should send it via USPS. I didn't even understand what you meant. Because I also send to different countries such as Australia, Poland, France, Japan, Canada with Direct Link. So how can I select USPS for these countries when listing products? USPS only working in USA. This is so pointless and illogical. Every customer service rep I talk to says something different. Recently, someone said that eBay Singapore or eBay Hongkong made the restriction and that I should contact them. Whereas I have no affiliation with eBay Hongkong or eBay Singapore.

3) Also I got mail from 2 eBay officials and they wrote almost the same thing. They said the restriction was temporary and due to high BBE (Bad Buyer Experiece). The subject they mention and count as BBE is the DIRECT LINK packages I mentioned above.

4) There is a complete misunderstanding and I don't know how to explain it to eBay. I'm so tired now. They say there is a temporary restriction, but they do not specify when they will open the account.

Please help me. My 13 year old account please give it back to me. I did not do anything wrong.

kyle@ebay

elizabeth@ebay

devon@ebay

[mam98031]

I'm sorry, but the three you tagged can't help you.  They simply don't handle what you are asking them to.

[reallynicestamps]

Are you phoning Customer Service?

Don't.

The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.


https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.

https://twitter.com/askebay?lang=en


https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.


The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.
 

[istanbul.tesbih]

I'm in Turkiye. I've been an eBay seller for 13 years. I don't dropshipping. Last rules are a really bad decision. Thousands of good sellers accounts have been restricted due to his wrong decision and policy. At this rate, eBay won't be able to find a seller. We are no longer back in the days when eBay alone dominated the market 15 or 20 years ago. There are many alternatives to eBay. I love spending time and selling on eBay. That's why I'm on ebay. But now there are many alternative marketplaces. eBay is kidnapping sellers. I was also selling on eBay Turkiye (GittiGidiyor.com). eBay Türkiye was one of eBay's largest sites and markets. However, due to such wrong decisions and policies, eBay Turkiye site went bankrupt and closed. The same things are about to happen on eBay global. Such decisions taken in a time when competition is so intense, quickly remove the sellers who make up eBay's income from the site.

[rafcamera]

I've got a call from my manager meantime.

She asked two quite standard and expected questions:

1. What, in you opinion, caused this situation with high INR%?

2. What you plan to do to improve this?

Quite funny since I can't improve customers who miss delivery, order re-delivery, miss it again, and open INR case in the result...

[cardxcraft]

I would disagree. The INR process is typically not an issue for sellers. The Seller Protection on INRs is extremely good on Ebay.

 I think we're (sellers) not fans of the INR requests policy.  Common sense suggests that it would rightfully be INR cases lost by a seller instead of INR requests.

The other thing:  a lot of the sellers caught up in this latest Ebay fiasco were in fact collateral damage.  They had erroneously inflated INR's due to redefining as INR requests.  

[mam98031]

With respect, you have said this multiple times on the thread.  I feel for you, I really do.  But NO ONE here can help you out of this problem.  Not a single member.  Your only course it to deal directly with Ebay.

No matter how many posts you make on threads, it will NOT help your situation.  We are all just Members like you.

"eBay is kidnapping sellers"  I understand you are upset, but that statement isn't even remotely correct.

[mam98031]

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@cardxcraft wrote:

I would disagree. The INR process is typically not an issue for sellers. The Seller Protection on INRs is extremely good on Ebay.

 I think we're (sellers) not fans of the INR requests policy.  Common sense suggests that it would rightfully be INR cases lost by a seller instead of INR requests.

The other thing:  a lot of the sellers caught up in this latest Ebay fiasco were in fact collateral damage.  They had erroneously inflated INR's due to redefining as INR requests.  

---

I would suggest it is a bit different than this.  The INR system is fine.  Seller protection on INRs is excellent.

The problem is the Service Metrics and the fact that they count each claim against us no matter the reason it was opened or the outcome of the claim.  IMHO, especially for international sellers it is overly punitive.