INR or is it IND, Tracking uploaded on time and validated

[ten_o_nine]

If tracking is uploaded on time and validated by eBay, then there should be no INR case against sellers, should be assigned IND "item not delivered" and a defect against the carrier not the seller, I would think.

[dqdistribution]

Since eBay's accepts kiosk scans and scan sheet scan to qualify as acceptance, then there is no evidence that the carrier even received the item that has been 'validated'.

Validated doesn't mean the carrier actually scanned the item like you suggested.

[ten_o_nine]

@tealt 

P.S.  The picture in my mind of eBay assigning defects to the USPS (as you suggested) made me laugh.

--------------------------------------------------

lol, but really means the carrier messed up, not the seller, the seller fulfilled their obligation.

[ten_o_nine]

@dqdistribution 

Validated doesn't mean the carrier actually scanned the item like you suggested.

-----------------------------------------------------------------

What does it mean?

[dqdistribution]

That was told to you in the first part. 🙂

[stainlessenginecovers]

---

@ten_o_nine wrote:

@stainlessenginecovers 

and because YOU chose the carrier, YOU are responsible...

---------------------------------------

Can you please point to where I said I was not responsible?

---

@ten_o_nine 

If tracking is uploaded on time and validated by eBay, then there should be no INR case against sellers, should be assigned IND "item not delivered" and a defect against the carrier not the seller, I would think.

By stating the above in Red means you do NOT want to be responsible. You also didn't say you were running for president or ordering a pizza delivered tonight, but it has NOTHING to do with what you DIDN'T say.

[ten_o_nine]

@stainlessenginecovers 

I said the defect, meaning the seller should not be hit with a defect for INR, not talking about resolving the issue with the customer.

[ten_o_nine]

@stainlessenginecovers 

If you refund the buyer and close an INR case, then it's a defect against seller.

[nobody*s_perfect]

---

@ten_o_nine wrote:

@stainlessenginecovers 

If you refund the buyer and close an INR case, then it's a defect against seller.

---

The seller gets  defect point only if eBay has to step in:

https://www.ebay.com/help/policies/selling-policies/seller-performance-policy?id=4347

[itsjustasprain]

---

@ten_o_nine wrote:

If tracking is uploaded on time and validated by eBay, then there should be no INR case against sellers, should be assigned IND "item not delivered" and a defect against the carrier not the seller, I would think.

---

Tracking uploaded on time and validated by Ebay is for proof of shipping (getting it out the door as promised). It has nothing to do with proof of delivery or showing that it actually got where it was going - which is what the Item Not Delivered (or not Received) is focused on.

If tracking shows that USPS had the package and then lost it they will reimburse you for up to $100 of value if Ground Advantage or Priority. You have to refund the buyer if the package is lost but you can at least recover up to $100 from USPS for it.

[lakefor94]

When eBay decides it is time to roll out the 2023 INR initiative to USA sellers, we will see more pizzzing posts than we saw when sellers starting getting hit with extra fees from the Seller Metrics rollout. 

We can give the carriers all the defects (fantasy island), but it will be, as always, the seller's responsibility to complete the delivery AND on time.

Just a matter of time before eBay tightens up INR's on sellers in the USA. 

https://export.ebay.com/en/regulations/ebay-policies/shipping-performance-policy-item-not-received-r...

[tobaccocardyahoo]

When they wrote consumer protection laws to deal with mail order sales, the merchant was required to offer safe and timely delivery of each order.

Those laws still apply today and apply to Ebay sales.

A lot of misconceptions about INRs exist, primarily due to PayPal's Seller Protection Plan. Buyer who did not get their items got refunds, but PayPal funded those refunds out of its pocket. Sellers assumed if they did not have to pay, it was because tracking meant something like the buyer was out of luck.

Ebay does not act as a substitute for insurance. It does not fund lost package or damaged package claims.

The carrier is your contractor and you are responsible for the carrier's actions. You are also responsible for packaging the order in a manner which the carrier deems capable of preventing damage. Many sellers see their insurance claims rejected because of poor packaging.

Ebay has worked for years to create an image of a reliable, professional website. They have never quite shaken the reputation of being a site for ignorant, irresponsible, amateur sellers who cannot be trusted.

They are increasingly taking actions beyond forcing refunds, some sellers are finding themselves unable to sell here.

[pjcdn2005]

A lot of misconceptions about INRs exist, primarily due to PayPal's Seller Protection Plan. Buyer who did not get their items got refunds, but PayPal funded those refunds out of its pocket. Sellers assumed if they did not have to pay, it was because tracking meant something like the buyer was out of luck.

@tobaccocardyahoo 

I’ve been selling here for almost 20 years so was around when our payments were processed by PP.   I’ve never heard of them refunding a buyer out of their own pocket when an inr was filed and there was no delivery confirmation.  When did they do that?

[lakefor94]

Great post by @tobaccocardyahoo 

Couple of excerpts:

"Ebay has worked for years to create an image of a reliable, professional website. They have never quite shaken the reputation of being a site for ignorant, irresponsible, amateur sellers who cannot be trusted."

And as we see every day here on the boards, these sellers abound.

"They are increasingly taking actions beyond forcing refunds, some sellers are finding themselves unable to sell here."

eBay has a long row to hoe in dealing with problem sellers. Hopefully they can continue to tighten the reins across the globe.

[tobaccocardyahoo]

I’ve been selling here for almost 20 years so was around when our payments were processed by PP. I’ve never heard of them refunding a buyer out of their own pocket when an inr was filed and there was no delivery confirmation. When did they do that?

Few sellers knew they did that, but they did because they had to if the seller did not refund. Buyers with claims knew because they got their money back. If they did not refund there was a high probability of a credit card chargeback, and the exchange fee they paid would have been raised if the number of chargebacks increased.

In their first year they tried to refuse buyer refunds, and collect the amount of chargebacks from buyers. Visa and Mastercard threatened to block their use of their credit cards if they did not clean up their act.

PayPal has always been super at blocking negative PR. Although there have been security breeches over the years, they always stonewalled complaints, avoided press coverage.

PayPal knew that most of their sellers only cared about winning a claim and asked no questions.

[slippinjimmy]

---

@ten_o_nine wrote:

I don't know why everyone is jumping before they understand the post.

In case of INR, seller's get a defect, so if the label is validated, then they should not get a defect, oh my God.

---

Big problem with your theory.......

Sellers do NOT get a "defect" for an INR. On eBay the word "defect" has a specific meaning, there are only two ways to get one and a failed delivery is NOT one of them.

Of course an INR can LEAD to a defect if eBay has to force you to resolve the INR claim. Who is at fault in that case? (hint: it's not the carrier).