I have only been selling on Ebay for two years as a hobby for some extra cash. This is my first INR case. I shipped item on April 17. Sent a complimentary message (I do this with all my buyers to establish communication and rapport) to the buyer letting them know I shipped their item and gave them the USPS ETA. It arrived at USPS in Portland OR on April 21st. Then delivery stalled. The last update was April 25th stating item "in transit". Buyer filed INR without trying to inquire/ communicate with me first. Ebay tells me to refund the buyers money within 3 days. I immediately sent the buyer the tracking info and also a message stating my concern and that I would check with my local postmaster to see if they have any further information. No response from buyer. The next day, I messaged the buyer again letting him know the item is still in transit and to give it a few more days as the PO was experiencing weather related delays. Again, no response from buyer. Did a little research on the address and discovered this could be a potential scam freight forwarding address. 6215 NE 92nd Drive. Portland, Oregon. When I looked up the company, there are MANY reviews warning that this is a scam across many selling platforms. I contacted Ebay, but they told me to refund the buyer, file a claim with the post office( which is another fiasco) to recover my money. They also told me they will with hold my pay out as a way to "protect" my money... say what? That doesn't make sense. Can any of you advise on how to proceed. I REALLY don't want to pay this buyer, as I am 99.9% sure this is bogus. I hope I am wrong.
