eBay

bstickq1 · ‎07-16-2024

So, a buyer filed an INR today. Yesterday, the tracking (9400108105465284279164) updated with "Return to Sender Processed" and "No Such Number". The buyer says that the address is correct.

Obviously, I don't want to refund until I'm sure I will get the item back. Because... this situation happened to me once before, months ago, and the item was later delivered to the buyer after I refunded!

From what I've read, an attempted delivery to the buyer's address should cover me in the INR, but despite having that, the order info does not show "Delivery". So I'm doubtful.

Does anyone know if I would be safe to ride out the INR, to see if it is delivered or actually returned? Would I automatically win from the attempted delivery? Not sure what the "Delivered back to you" nonsense is, it was the same with the other time this happened.

a_c_green · ‎07-16-2024

@bstickq1 wrote:
So, a buyer filed an INR today. Yesterday, the tracking (9400108105465284279164) updated with "Return to Sender Processed" and "No Such Number". The buyer says that the address is correct.

Okay, the No Such Number was reported by the carrier at the end of his Saturday deliveries, and they apparently started it on its way back to you on Monday (yesterday). It looks like it may actually be on its way back. See if there are any further scans along the way, to be sure.

Tracking on your previous package was a little different. After sitting around for 8 days as a No Such Number, the Torrance PO finally started it on its way back to you, but 6 days after that, it appears that someone or some thing at a sort facility didn't notice the RTS notation, turned it around again, and sent it back to the Torrance PO, who somehow managed to deliver it on their second attempt. (I have seen packages on a Return path change direction more than once, when the original address is read but the Return notification is not; it's not unusual at all.)

At this point, I would make sure that your tracking number is uploaded to the INR claim that the buyer has opened (that's important), and you can send a message to your buyer to say that you're following the situation. If it comes back to you and the buyer swears that the address is correct, your PO may agree to put the package through again for no charge. (Mine does. Ask nicely, and explain that you have verified this with your buyer.)

An undeliverable address counts against the buyer, not the seller, as long as tracking shows that it reached the City and ZIP of the address you received with the payment.

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sassykzt · ‎07-16-2024

Do NOT ride it out! You must respond to this INR. Make sure you update the tracking to show why item was returned to you. Also send buyer a message and have them confirm their address and that they saw the tracking info. USPS says " no such # exists" -- have you looked up their address? Usually, in these cases USPS doesn't make an error. After 3 business days you can get eBay to step in-- you will win this case since your buyer provided an invalid address and package is en route to you. Once you receive the package you can refund. You may want to deduct shipping costs incurred or deduct shipping charge to buyer.

Good luck and never ignore an open case!

a_c_green · ‎07-16-2024

@bstickq1 wrote:
So, a buyer filed an INR today. Yesterday, the tracking (9400108105465284279164) updated with "Return to Sender Processed" and "No Such Number". The buyer says that the address is correct.

Okay, the No Such Number was reported by the carrier at the end of his Saturday deliveries, and they apparently started it on its way back to you on Monday (yesterday). It looks like it may actually be on its way back. See if there are any further scans along the way, to be sure.

Tracking on your previous package was a little different. After sitting around for 8 days as a No Such Number, the Torrance PO finally started it on its way back to you, but 6 days after that, it appears that someone or some thing at a sort facility didn't notice the RTS notation, turned it around again, and sent it back to the Torrance PO, who somehow managed to deliver it on their second attempt. (I have seen packages on a Return path change direction more than once, when the original address is read but the Return notification is not; it's not unusual at all.)

At this point, I would make sure that your tracking number is uploaded to the INR claim that the buyer has opened (that's important), and you can send a message to your buyer to say that you're following the situation. If it comes back to you and the buyer swears that the address is correct, your PO may agree to put the package through again for no charge. (Mine does. Ask nicely, and explain that you have verified this with your buyer.)

An undeliverable address counts against the buyer, not the seller, as long as tracking shows that it reached the City and ZIP of the address you received with the payment.

wastingtime101 · ‎07-16-2024

@bstickq1 wrote:
Does anyone know if I would be safe to ride out the INR, to see if it is delivered or actually returned? Would I automatically win from the attempted delivery? Not sure what the "Delivered back to you" nonsense is, it was the same with the other time this happened.

As long as you:

a) shipped to the buyer's address on the order

b) respond to the INR by adding tracking info

then you are covered by seller protections. After a few days you'll have the option to "ask eBay to step in" on the INR - do that and it will close in your favor.

After the INR closes you have the option to go to the order and "send refund" after the package is returned to you. You can withhold original ship cost and non-refundable fees if you like.

GLORIOUS!

bstickq1 · ‎07-16-2024

Thanks everyone! I'll respond to the INR with the tracking and keep the buyer updated. I think I'm confident enough now that I won't auto-lose the case if the buyer escalates. The city and zip shown on the "Out for delivery" match the address on the order, so all good there.