INR case

[essentials.division]

Recently sold two items about 6 weeks ago, for $1800 total. Rarely use my eBay account and I didn’t know it was tied to an old email. Buyer messaged me that there was no brackets upon receipt, however, I never received the message. No where in the listing or clear pics does it say that brackets are included. The buyer now filed a case with eBay saying the item was never received but I have messages stating the item was received just not the brackets. I was unaware that items over $750 need signature confirmation which I failed to do however the tracking does say delivered. Will the buyer get a refund even though he admitted in the case messages that just the brackets weren’t received?

[wastingtime101]

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@essentials.division wrote:

I was unaware that items over $750 need signature confirmation which I failed to do however the tracking does say delivered. Will the buyer get a refund even though he admitted in the case messages that just the brackets weren’t received?

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I'm sorry to tell you the buyer will win because you didn't get sig conf.

[iamalwaysright]

Maybe yes, maybe no. Buyer chose the wrong thing to file. They should have filed a not as described return rather than an INR. That buyer mistake might save you for now.

Under strict policy, the buyer will definitely get all of his money refunded because you didn’t have signature confirmation. But your saving grace might be the buyer “incriminating” himself by saying they got the item but it’s “incomplete.”

You might be able to get ahead of this. If the 5 day INR grace period is up and the automated system reviews the case, you’ll definitely lose. You need to take care of this before that happens. Contact eBay (probably eBay on Facebook) and tell them the issue and the buyer incrimination. The human responding to you might give you leniency on the lack of signature confirmation, I doubt it but there’s a slim chance you’ll get lucky and the agent might sidestep policy and close the INR case for you.

It’s not to say the buyer can’t come back with a not as described return case after losing the INR case tho. Good luck.

[iamalwaysright]

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@wastingtime101 wrote:

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@essentials.division wrote:

I was unaware that items over $750 need signature confirmation which I failed to do however the tracking does say delivered. Will the buyer get a refund even though he admitted in the case messages that just the brackets weren’t received?

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I'm sorry to tell you the buyer will win because you didn't get sig conf.

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I just had a thought. I can understand how sellers might overlook getting the SC because they only sell $750+ worth once in a blue moon. Ebay should at least put some sort of prompt or something for sales over $750 insisting on adding SC into their postage label when they go thru ebay to buy it.

[inhawaii]

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@essentials.division wrote:

Will the buyer get a refund even though he admitted in the case messages that just the brackets weren’t received?

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I would say, yes.

[wastingtime101]

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@iamalwaysright wrote:

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I just had a thought. I can understand how sellers might overlook getting the SC because they only sell $750+ worth once in a blue moon. Ebay should at least put some sort of prompt or something for sales over $750 insisting on adding SC into their postage label when they go thru ebay to buy it.

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@iamalwaysright eBay automatically adds sig conf to the label on $750+ and there is a banner on the label page. Seller has to ignore the banner and either purposely de-select sig conf, or select a service that doesn't offer sig conf (UPS Ground Saver or FedEx Ground Economy - services that should not be used for high value items to begin with).

OP's listing advertised USPS Ground Advantage which means when they went to the label page, that service would have been selected by default with sig conf automatically added by eBay. Seller either changed it, or they bought a label somewhere else.

[essentials.division]

So I possibly will be out the $1800 and since the buyer claimed they never received the item, I’ll never receive my item back either? Doesn’t seem right! I bought the label on pirate ship. Unfortunately I never knew about the wig confirmation 😩

[essentials.division]

So there’s a chance I have to refund the buyer and I’m not going to receive my item back because it “wasn’t received”? Even though he stated in messages he received the item, this is a crazy process. I’m worried I’m going to lose my item and money in this deal which I cannot afford 

[iamalwaysright]

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@wastingtime101 wrote:

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@iamalwaysright wrote:

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I just had a thought. I can understand how sellers might overlook getting the SC because they only sell $750+ worth once in a blue moon. Ebay should at least put some sort of prompt or something for sales over $750 insisting on adding SC into their postage label when they go thru ebay to buy it.

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@iamalwaysright eBay automatically adds sig conf to the label on $750+ and there is a banner on the label page. Seller has to ignore the banner and either purposely de-select sig conf, or select a service that doesn't offer sig conf (UPS Ground Saver or FedEx Ground Economy - services that should not be used for high value items to begin with).

OP's listing advertised USPS Ground Advantage which means when they went to the label page, that service would have been selected by default with sig conf automatically added by eBay. Seller either changed it, or they bought a label somewhere else.

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Oh nice, so they already do it. Shows how much I actually use eBay shipping labels huh. 

[iamalwaysright]

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@essentials.division wrote:

So I possibly will be out the $1800 and since the buyer claimed they never received the item, I’ll never receive my item back either? Doesn’t seem right! I bought the label on pirate ship. Unfortunately I never knew about the wig confirmation 😩

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Under eBay policy, unfortunately yes. It’s not just a possibility, but a guarantee you will be out $1800 and the buyer isn’t obligated to return the item back to you.

That’s why I said contacting eBay in Facebook is a long shot, but personally I think it’s worth the effort for $1800. Better get moving on that if you haven’t already since I’m guessing the clock is ticking on the INR case that is opened.

You might be able to beg and plead the buyer to convince them to return the item back to you or work something out after the INR hoopla is closed in the buyer’s favor. But that’s between you and the buyer and eBay isn’t involved. Like I said, contact eBay asap if you haven’t yet. This case is pretty cut and dry and there’s not more about it aside from what we’ve all already talked about here.

[albertabrightalberta]

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@essentials.division wrote:

Recently sold two items about 6 weeks ago, for $1800 total. Rarely use my eBay account and I didn’t know it was tied to an old email. Buyer messaged me that there was no brackets upon receipt, however, I never received the message. No where in the listing or clear pics does it say that brackets are included. The buyer now filed a case with eBay saying the item was never received but I have messages stating the item was received just not the brackets. I was unaware that items over $750 need signature confirmation which I failed to do however the tracking does say delivered. Will the buyer get a refund even though he admitted in the case messages that just the brackets weren’t received?

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Grasping at straws.....

You say you sold the items about 6 weeks ago so I assume it was the October 14 purchase and the buyer purchased 2 of the items, right? 

• What was the estimated delivery date shown on the order? 
• On what date did the buyer open the INR (item not received) claim? 
• What date does tracking show as having been delivered? 

If the claim was opened more than 30 days after the estimated delivery date, it was past the MBG (money back guarantee) timeframe although that wouldn't preclude the buyer from filing a chargeback with their payment provider. 

If the claim was opened within 30 days of the EDD and you didn't respond (because you didn't update your email addy), the buyer could have and may have asked ebay to step in. And if that happened, they've probably already taken the funds from your account or your bank. 

My suggestion (for the future) would be to write your own descriptions and state exactly what is included in the sale. AI descriptions don't give enough information about condition and inclusions.

Also, if you haven't already done so, update your contact information immediately! 

[iamalwaysright]

I just had another related thought about how the SC requirement works. The OP said the buyer bought two things, I’m assuming they are two different listings bought at the same time as one transaction thus one tracking number. When this happens is there only one INR case to cover both items, or does the buyer need to file two INR cases for each item respectively?

The total of the transaction is $1800. Hypothetically in this case, if one item price was $749 and the other was $1051 and there are two INR cases, the one tied to the $749 item shouldn’t require SC and thus be covered with just the tracking info, correct? If so, that’s better than not being covered at all.

OP, how many INR cases are there and what are the prices of each item individually? If it’s only one INR case, can you confirm that it’s tied to both items and not just one? There’s been times I’ve had buyers buy multiple things into one order but only filed one case that is tied to only one of the items and not the others. But I can’t remember if it was with INRs or returns.

[albertabrightalberta]

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@iamalwaysright wrote:

I just had another related thought about how the SC requirement works. The OP said the buyer bought two things, I’m assuming they are two different listings bought at the same time as one transaction thus one tracking number. When this happens is there only one INR case to cover both items, or does the buyer need to file two INR cases for each item respectively?

The total of the transaction is $1800. Hypothetically in this case, if one item price was $749 and the other was $1051 and there are two INR cases, the one tied to the $749 item shouldn’t require SC and thus be covered with just the tracking info, correct? If so, that’s better than not being covered at all.

OP, how many INR cases are there and what are the prices of each item individually?

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I looked at @essentials.division 's completed/sold listings and there was just one listing. It had 3 available of a $900 item and the buyer purchased this item sold for a best offer of $833.33 each. I think the buyer purchased 2 of them. (Maybe with taxes and promo fees, the total came to $1800 -- but even $833.33 is over the $750 s.c requirement.)

[iamalwaysright]

Aw biscuits!

[le-5262]

I don't know...

could you somehow obtain the brackets and send them to him?

Replacement brackets are probably a whole lot less than $1800