INR Case Opened, I Uploaded Tracking...

[yellow-snapdragon]

Tracking shows item delivered to buyer's city. Buyer says the item was not received. I uploaded tracking for case. eBay says the case is awaiting buyer's response. Shouldn't it just close in my favor after uploading tracking that says it was delivered? What else can be done by the buyer through eBay? I also asked the buyer multiple times to request his local USPS to GPS the delivery location but he refuses to do so. Says I need to do everything on my end and just demands a refund. 

[o*red64]

"in my favor" is not my experience as a seller. Ebay favors the buyer, no matter what.

[buyselljack2016]

eBay allows, per the messages that I have from eBay in such situations, 24 hours for the buyer to contest that "delivery" before closing the INR.

[inhawaii]

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@o*red64 wrote:

"in my favor" is not my experience as a seller. Ebay favors the buyer, no matter what.

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If you're losing INR cases as a seller, you're doing something wrong.

Ebay does not favor the buyer in a  INR case where the seller responds with a tracking number showing was "delivered".

[retro_entertainment_collectibles]

Wonder if eBay or perhaps it travels through some external services API validating GPS against location. 

Interesting question...

Back in the day when I'd merchant account USPS data was worthless in compare to UPS, Fedex, DHL etc as all those showed delivery to a specific address and likely still do.  Since the USPS showed a more general delivery to whatever, city, town, etc plus zipcode was really difficult to defend against INR's.  You'd think the USPS would have a real addressing display capability, this isn't the Pony Express any more.