@doctor4sales wrote:
its different for ebay motor do to the amount of return that people give and they give broken item our wrong parts. just to keep the good one
No. No. No. If you want to play the salvage game successfully, you're going to have to revise that thinking.
Back in the day it was:
1) If I screw up, I fix it and eat all the costs. (you can return it and I'll refund and pay shipping both ways)
2) If you screw up, you deal with it. (no return)
3) If it could have been either of us? (You can return it and we split the shipping cost there and back)
But that's the old fair way. That no longer exists.
Every customer knows how this works. If they want their money back, they can get it back.
Now, you can either smile and cheerfully give refunds.
OR, you can fight it tooth and nail....and then give a refund.
One of those might get you another sale down the road. The other will for sure not.
Therefore, there is NO reason to state any policy unless it's to scare off customers in advance.
(here on eBay anyway).
