INCORRECT Store URL

[jaypaperantiques]

My store URL is my old ebay ID, which is my email address.  I have been requesting over the phone for the past TEN years for this to be resolved.  Dozens of IT tickets submitted with no response or resolution.  How am I supposed to brand and advertise my company with an incorrect URL?

[femmefan1946]

I have been requesting over the phone for the past TEN years

Get off the phone. You are talking to undertrained clerks working for a sub-contractor in Utah. They have no authority to do what you want-- if those "tickets" were even submitted.

You need the eBay employees who are well-trained and do have some authority.



https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.
https://twitter.com/askebay?lang=en
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.



In addition, you get a transcript, which may help you review any steps you may have been missing in your previous attempts.

[jaypaperantiques]

I have an anchor store, I receive dedicated phone support.