I would love it...

[tarotfindsandmore]

if eBay would just get rid of about 80% of it's CS reps, train and pay the remaining 20% properly, and redirect the balance of the budget to hiring competent IT/tech support.  

Just my gripe of the day.

[redlinear]

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@tarotfindsandmore wrote:

if eBay would just get rid of about 80% of it's CS reps, train and pay the remaining 20% properly, and redirect the balance of the budget to hiring competent IT/tech support.  

Just my gripe of the day.

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They recently did the 1st part of that.
The training the remainder?  It'll never happen

[bonanza125]

What are you expecting the reps to have updated training for exactly? Reps are just there to agree with you so they can get you off the phone. This will never change. Ebay reps are not experts. Tech support deals with a bunch of issues to try to resolved. Certain issues that folks bring up can't be resolved at all or its on your end. 

[evry1nositswindy]

I can recommend that you ask questions on the Ask a Mentor board https://community.ebay.com/t5/Ask-a-Mentor/bd-p/ask-a-mentor

Mentors can answer questions and also forward issues to eBay staff if needed.  We don't have access to your specific account but can offer help. 

[tarotfindsandmore]

In most companies, customer service reps actually attempt to serve the customer.  That is what I would like to see here.  I think it's rather sad that we've all just come to accept the scenario you describe.

As to the IT aspect...well, IT/tech support usually keep a company's technology working properly.  Your comment about things not being able to be resolved or on the end of the consumer is generally not applicable when it comes to the problems here.  

But, hey, thanks for sharing. 

[tarotfindsandmore]

I don't need a mentor, just would like to go more than a few days with no major glitches. 🙂

There's nothing I need from anyone at the moment.  My post is just a gripe, as I said in the post.

[inhawaii]

While we're wishing...

I wish CS agents were all Well-trained, American, English-speaking and located in the US.

[tarotfindsandmore]

I know, it's a bummer.  It's a complete waste of time and money for everyone.

[tarotfindsandmore]

YES!! Amen brother!

(or at least English speaking for the English speaking sites, I'm fine with other languages for other eBay sites in other countries)

[bennotbill]

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@tarotfindsandmore wrote:

if eBay would just get rid of about 80% of it's CS reps, train and pay the remaining 20% properly, and redirect the balance of the budget to hiring competent IT/tech support.  

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Chances are they will get rid of 100% of the reps and replace them with some useless bug ridden AI.

And no one will notice any difference.

[mordecai8614]

Just my gripe of the day.

Sometimes I think they should change the name of the board from "selling" to "therapy"

[buyselljack2016]

I wish that buyers/sellers were trained so that they do not need to contact CS with issues that CS does not need to be burdened with then maybe they would need less CSR's that could be trained to handle real issues.

[tarotfindsandmore]

What would those real issues be?  Personally, I gave up on customer service a long time ago, but I wonder what others feel the role of the agents should be.

[stainlessenginecovers]

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@tarotfindsandmore wrote:

In most companies, customer service reps actually attempt to serve the customer. 

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For years, Microsoft, Adobe, Amazon, Chase, Capital One, Blue Shield...on and on have used 3rd Party worthless untrained not-able-to-do-anything reps so I'm not sure what companies are referring to.

And it will only get worse. 

[buyselljack2016]

Well, one example would be ................  why can't eBay verify the "land line" that has been registered and used for eBay for 20 years as opposed to...............  I did not get my widget, seller never shipped, I need to talk to CS.

When the basics of eBay are learned then the extra money wasted on CS, as you would like, could be funneled into IT, or a CEO bonus.