I’ve countered a buyer. How can I read about their profile

[408bugs1951]

Hi need help.  On hold with “tech support” with a person in the Philippines,,  my question is simple and he has no clue how to help me.  How can I view a buyers profile ? I click on their user name and all the info is greyed out ?? 

thanks 

[slippinjimmy]

Enter the user id into this url.

https://feedback.ebay.com/fdbk/feedback_profile/USERNAME