eBay

guardian_of_eden · ‎04-23-2019

We have been a buyer on Ebay for 2 decades and was a seller. We have purchased real estate, boats, motorcycles and cars and many thousands of items on Ebay. We also used to sell on Ebay - until permanently banned from selling.

At the time we were banned we had a 5 - 5 - 5 perfect rating and had been an Ebay seller for over a decade.

Our selling was suspended because an employee mistakenly set our shipping to "1 day" when it should have been 2 days. So while everyone received everything they ordered, our rating perfect, the computer triggered an automatic PERMANENT suspension.

There is no one at Ebay you can talk to, just an automated message stating selling is permanently banned and there is no appeal.

Result? We sell tens of thousand of products each year on Amazon. We sell NOTHING on Ebay.

So in the competition for market places?
Amazon 100%

Ebay 0%

Ebay always defaults to banning and removal. For example, while selling on Ebay one time all our listings were removed for a mistaken reason. While we could clear that up, all our listings were gone. We literally had to decide whether to pay enourmous IT time for Ebay's mistake. We put about 20% of the products back up.

Amazon's policy is the opposite. Amazon does NOT erase listings that are possibly a problem. Amazon stops the listing from showing and informs you that if you want it back on you need to explain why and address the issue.

Same when Ebay changed rules on pictures. Everyone had to replace EVERY picture within a deadline to meet Ebay's new requirement. If not, the listing would be taken down by Ebay. At the same time, Amazon also changed it's photo policy, but only to apply to new listings. So again for Ebay we dropped many listings unable to justify the huge cost of IT time.

Simply, Ebay does NOT like merchants and Amazon does. To Ebay, all merchants are evil dishonest people. Because Amazon is both a merchant and a sales platform, Amazon has a balanced perspective. Ebay's view (and at least used to be Paypal's view) is that all merchants are cheats and liars - searching for any reason to ban people. To maximize bannings, Ebay uses computer matrix to do so - meaning no human decision was even made. Ebay literally runs on software designed to ban as many merchants as possible.

Can a merchant appeal an Amazon ban? Yes. Does Amazon totally erase the listings? No.

Can a merchant appeal an Ebay ban? No. It is impossible to even talk to anyone. Does Ebay totally erase the listings? Yes.

Was our ban because of any customer complaint? No. We had a 5-5-5 rating. No one had complained of shipping times or anything else. Rather, it was just a computer matrix decision - automatic. Ebay makes decisions by computers programmed to search any reason to ban people and companies no matter their rating or how long on Ebay.

What does that mean in real terms - noting this is for the exactly same products at the exact same prices and exact same shipping? It means we pay thousands to tens of thousands of dollars a week to Amazon - and we pay $0 to Ebay - though Ebay still charges us a monthly store fee for a store they have banned us from selling in - despite a 5 - 5 - 5 rating.

Of course, this also means we don't sell cars, trucks, boats, real estate or other personal items on Ebay - also Ebay's decision.

Everything equal and Amazon is 100% and Ebay - on Ebay's decision - is $0. But then, Ebay doesn't like merchants anyway. Never has.

usgamecollector · ‎04-23-2019

ebay just had one of their best quarters of all time. eBay is doing just fine.

usgamecollector · ‎04-23-2019

@clu3 wrote:
I buy NEW items on Amazon.
Ebay is the go-to for collected, used, unique or out of stock.

I don't buy NEW items from amazon FBA sellers. So many sellers take advantage of amazon because amazon removes all negative feedback for FBA sellers. There is so much fraud, fake items and used items resealed and sold as new, and amazon does nothing about it, they protect the scam sellers.

The only good things about amazon is buying DIRECT from amazon, not third party sellers.

As a buyer, if i'm buying from a third party it will always be ebay first. I can see clear pictures, their feedback is accurate and doesn't get scrubbed, and return cases are free and fast. Amazon A to Z claims can take weeks and weeks. Even with guaranteed delivery ebay actually gives something if it's late, amazon doesn't give anything if prime shipping is late.

It might suck as a seller on ebay, but as a buyer it is #1 in my eyes.

membersinceaug2001 · ‎04-23-2019

I say the opposite. Amazon is terrible with the sellers. No person to talk to, get canned for no good reason. They expect sellers to write a paper begging to get back on (nope, not gonna do it!). Of course, that whole site is for the rich entitled people who can't do anything on their own. Too use to having nannies do their dirty work I guess.

On ebay, I get a real live person who fixes what I call about. My last call to ebay, I got a guy in Qatar of all places, he fixed the problem instantly while I was on the phone. A few years ago I called about a File Exchange problem, the guy "in the know" gave me his direct number in case I needed help again.

sweetpieces4you · ‎04-24-2019

To be perfectly blunt with you !! I don't care about AMAZON or reading about your sales there !! You were Permanently Banned from selling on Ebay for the reason you gave and/or The Many You didn't share !! My Personal Opinion Is You Shouldn't even be allowed to Post Anything to do with Any Other Site in this Forum !!! This is a Ebay Forum !! I didn't even get past the 1st Paragraph !! Ebay is #1 or you wouldn't be in here !!! ( LOL )

amp_global · ‎04-24-2019

Similarly, been on ebay since 1999, we still do OK,I adhere to policies and usually pay to promote listings.

My business on the other site you refer to has exploded past my ebay business, we are seeing sales all day long, each day every day.

There are differences, basic costs are a little higher over there but not when you figure in promotions on here, I can easily sell products that have been languishing here for 25% more over there, the listing ability is strictly controlled over there, if you don't have a UPC it is not going to fly.

ebay seems to have fallen into a ravine (just my opinion) I wish that they would get it together, they appear to have adopted the reverse of the Motel 6 slogan "we'll leave the light on for ya".

castlemagicmemories · ‎04-24-2019

flo_mingo · ‎04-24-2019

On ebay, I get a real live person who fixes what I call about. My last call to ebay, I got a guy in Qatar of all places, he fixed the problem instantly while I was on the phone. A few years ago I called about a File Exchange problem, the guy "in the know" gave me his direct number in case I needed help again.

This is the one and only good thing I have to say about eBay. someone eventually answers the phone . I never sell on the river there is never anyone to talk to and I have never found a way to resolve a problem as a seller.