I received an offer on an item. I accepted it. Then the offer disappeared like it didn't happen.

[john_wade]

I received an offer on a book "Odyssey of Homer" I was selling. I accepted the offer. Then the offer disappeared like it was never made. Sounds like the "make offers" feature in the seller hub is glitched. Anyway, I lost another sale. This is not the first time. 

[meekamaye]

I had that happen to me last year. I talked to Facebook's Ebay Business and found out the account was suddenly ended by the account holder, eBay was investigating the account and found something wrong and suspended the account, or the account was under investigation. Whether this is true or not, I am not sure but at least I had a reasonable answer. 

[john_wade]

This has happened to me several times. I have received offers but I don't recall any notifications. I'd like to see this feature making offers on the Seller hub to be proof read to see if there are any glitches. 

[xadexane]

---

@john_wade wrote:

I received an offer on a book "Odyssey of Homer" I was selling. I accepted the offer. Then the offer disappeared like it was never made. Sounds like the "make offers" feature in the seller hub is glitched. Anyway, I lost another sale. This is not the first time. 

---

Yes @john_wade deed is not the first time.

https://community.ebay.com/t5/Accepted/Offer/td-p/34178003

[femmefan1946]

the account was suddenly ended by the account holder, eBay was investigating the account and found something wrong and suspended the account, or the account was under investigation.

A member cannot "suddenly" end their account, because eBay wants to be sure that all financial threads are tied up.  Usually it takes upwards of three months, longer if the member was selling.

The third would not usually mean the transaction would be ended.

The second suggestion is the most likely.

Since this was a Chat on FB, you were communicating with an eBay employee,  a Good Thing, but they have to be circumspect in what they say since there is a transcript.

[wastingtime101]

Are you sure the offer "disappeared" or was it moved to pending status @john_wade ?

eBay has been moving accepted offers to pending for a while. They remain in pending status while the item is available for anybody else to purchase until the buyer pays. It's one of several things eBay is testing to cut down on non-payers and the inconvenience to sellers when buyers lose interest after an item ends, and seller has to start from scratch when they relist.

If the buyer does not pay within a certain amount of time it will time out and be removed from the pending section. If the buyer pays then it will become an official transaction on your orders page. In the meantime, any buyer can purchase at full price or make an offer.

[ittybitnot]

This has happened to me several times.

@john_wade 

That should not be happening.  You retain the requirements that eBay placed on your account that requires a buyer to select a payment source in order to make an offer.  Normally, due to the "Buyer Rules" remaining in place, your buyer should have been auto-billed at the moment you accepted.  eBay said ALL buyer IDs were now in forced compliance so long as the seller retained those defaulted to yes it should work for auto billing. 

Over the last few days, others have been reporting the same thing.  So either eBay has not enrolled all buyer IDs, they are back to an older version when you accept an offer, it is renamed YOU SENT AN OFFER.  When this was going on before, the buyer NEVER got notice you accepted their offer.  If they knew where to look, they might find a  YOU HAVE AN OFFER.  Due to the lack of buyer notification, many just assumed you ignored them.  This was happening  whether or not you retained the preferences  or had turned them off. 

Today, someone else pointed out that when they go to bid on a PC, they are shown to be in forced compliance (they have to commit to a payment source before they can bid) .  When they go to the same listing on the app, they don't have to fill out the form in order to proceed.  (Though yours is an "offer situation it was truly related to the buyer preferences as well)

You can check here for yours: 

https://www.ebay.com/bmgt/buyerrequirements

Buyer Rules:

*Require buyers to provide a payment method before they place a bid.

*Require buyers to provide a payment method before they make an offer.

Though supposedly created to deal with a non-paying buyer problem, these are really not popular with paying buyers.  Their payment choices are limited, and it prohibits combined shipping/invoicing for multiple items.  They are combined shipping killers which I would guess was more effective at running of customers that DO pay.  With that in mind, eBay may be tinkering with this again and ignoring your preferences, the buyer somehow avoided being compelled to comply, or the app is not working to keep these buyers in line for the auto-pay scenario. 

You can read here, and any information or screen shots you can share would be most appreciated.  Next time you accept an offer and this happens again, message your buyer to tell them you accepted and where to look for the possibly renamed "You have an offer". 

https://community.ebay.com/t5/Selling/Accepted-Offers-sitting-in-quot-Pendng-quot-status/m-p/3459339...

https://community.ebay.com/t5/Selling/Accepted-Best-Offer-now-waiting-for-payment/m-p/34594847#M2435...

https://community.ebay.com/t5/Selling/Non-paying-buyer-order-disappeared/m-p/34595103#M2435597

https://community.ebay.com/t5/Selling/item-sold-on-offer-accepted-pending-payment-not-showing-in/m-p...

[ittybitnot]

Are you sure the offer "disappeared" or was it moved to pending status

@wastingtime101 

The OP has the Buyer Requirements set to the DEFAULT to yes.  His buyer should have been auto-billed. See the other links at the bottom of my post #7

[meekamaye]

This was my last sentence: Whether this is true or not, I am not sure but at least I had a reasonable answer. 

I didn't say it was chat. It was actually a call back from FB eBay Business. I tend to believe them more than chat, which I never bother with.

[johnrj1226]

Read this about best offers  - the seller and buyer can retract  there offer with in the specified time frames - this is not new  news -

read this  link

https://www.ebay.com/help/buying/buy-now/making-best-offer?

[ittybitnot]

@john_wade 

Some  new information may indicate a reason why your buyer was NOT autobilled as your settings require.  In another thread, apparently if the BUYER uses an older app, the requirement  that a buyer put up the payment source in order to proceed is missing.  In the link below, it is for "bidding" but may also apply to "offers" and why we are seeing instances of no auto-billing going on.  Just an idea, but you can read it here;

https://community.ebay.com/t5/Buying/Why-am-I-required-to-choose-a-card-for-bids-ONLY-in-PC-version/...