eBay

siayan · ‎10-25-2017

I missed the chat and had a question

On any of the drop down options for a return, not as described, bought by mistake, and what ever they are, if a seller resolves the issue without any eBay escalation is there any effect on the sellers standards?

If a buyer requests a refund and I go straight to PayPal and issue a refund how does ebay look at that and does it have any affect on the sellers standards

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Prov 20:14 It is naught, it is naught, saith the buyer: but when he is gone his way, then he boasteth.

swenson8781 · ‎10-25-2017

I wasn't in the chat, so I'm not sure if you are looking for different/new answers or the policies have recently changed, but last I knew, resolved returns (regardless of the reason opened) aren't 'supposed' to count against sellers.

As for refunding through Paypal, I'm assuming you are referring to not using the eBay return system and just refunding like the old days? If so, I tried that once, got an OOS ding for that one 😞 This was over a year ago, when the OOS defects just rolled out, and I was honestly trying to avoid the OOS ding. I was curious if it would work, it doesn't, for anyone interested in trying.

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southern*sweet*tea · ‎10-25-2017

@siayan wrote:
I missed the chat and had a question

On any of the drop down options for a return, not as described, bought by mistake, and what ever they are, if a seller resolves the issue without any eBay escalation is there any effect on the sellers standards? If a seller resolves issues without Ebay stepping in, there are no defects given. Defects are only given if Ebay makes the decision.

If a buyer requests a refund and I go straight to PayPal and issue a refund how does ebay look at that and does it have any affect on the sellers standards. I think that will give you a defect for out of stock (not 100% positive about that). Always do a cancelation through Ebay. When done this way the money will automatically be refunded through Paypal.

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell

swenson8781 · ‎10-25-2017

I wasn't in the chat, so I'm not sure if you are looking for different/new answers or the policies have recently changed, but last I knew, resolved returns (regardless of the reason opened) aren't 'supposed' to count against sellers.

As for refunding through Paypal, I'm assuming you are referring to not using the eBay return system and just refunding like the old days? If so, I tried that once, got an OOS ding for that one 😞 This was over a year ago, when the OOS defects just rolled out, and I was honestly trying to avoid the OOS ding. I was curious if it would work, it doesn't, for anyone interested in trying.

klassic*kids · ‎10-25-2017

@swenson8781 wrote:
I wasn't in the chat, so I'm not sure if you are looking for different/new answers or the policies have recently changed, but last I knew, resolved returns (regardless of the reason opened) aren't 'supposed' to count against sellers.

As for refunding through Paypal, I'm assuming you are referring to not using the eBay return system and just refunding like the old days? If so, I tried that once, got an OOS ding for that one 😞 This was over a year ago, when the OOS defects just rolled out, and I was honestly trying to avoid the OOS ding. I was curious if it would work, it doesn't, for anyone interested in trying.

Michelle, the same exact thing happened to me. But this was when the new OOS defect system was rolled out -- I think it was over a year ago. Mine has long since rolled off b now -- but was a shocker when I was hit with it.

Happy 2018! May this upcoming year be a prosperous one!

siayan · ‎10-25-2017

@swenson8781 wrote:
I wasn't in the chat, so I'm not sure if you are looking for different/new answers or the policies have recently changed, but last I knew, resolved returns (regardless of the reason opened) aren't 'supposed' to count against sellers.

As for refunding through Paypal, I'm assuming you are referring to not using the eBay return system and just refunding like the old days? If so, I tried that once, got an OOS ding for that one 😞 This was over a year ago, when the OOS defects just rolled out, and I was honestly trying to avoid the OOS ding. I was curious if it would work, it doesn't, for anyone interested in trying.

Thank You, that was my question. It has to be forced through eBay. I assume a partial would not but I guess it is better to go through eBay anyway.

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Prov 20:14 It is naught, it is naught, saith the buyer: but when he is gone his way, then he boasteth.

swenson8781 · ‎10-25-2017

@siayan wrote:
@swenson8781 wrote:
I wasn't in the chat, so I'm not sure if you are looking for different/new answers or the policies have recently changed, but last I knew, resolved returns (regardless of the reason opened) aren't 'supposed' to count against sellers.

As for refunding through Paypal, I'm assuming you are referring to not using the eBay return system and just refunding like the old days? If so, I tried that once, got an OOS ding for that one 😞 This was over a year ago, when the OOS defects just rolled out, and I was honestly trying to avoid the OOS ding. I was curious if it would work, it doesn't, for anyone interested in trying.
Thank You, that was my question. It has to be forced through eBay. I assume a partial would not but I guess it is better to go through eBay anyway.

Yeah, sorry. And you are correct, a partial has no effect and can still be done through Paypal, I've done up to 50% with no issues. Can't verify if more than that can be done though, one trial & error ding/episode was enough for me!

sharingtheland · ‎10-25-2017

If I remember correctly, didn't paypal/ebay used to consider several refunds that totaled the full sales amount the same as a full refund?

In other words:

This really happened but I'm using not actual but easy math numbers. I sold a $50 widget with $15 shipping. I refunded the buyer $5 of the shipping she paid. Item arrives broken (yeah, like I believe that, knowing how my shipping department packs, but whatever) and I refunded the remainder, or $60. All through paypal.

Waiting to see how defective that will be...

Sherry

=^.^= =^.^=
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jonathankirkland · ‎10-25-2017

@sharingtheland wrote:
If I remember correctly, didn't paypal/ebay used to consider several refunds that totaled the full sales amount the same as a full refund?

In other words:

This really happened but I'm using not actual but easy math numbers. I sold a $50 widget with $15 shipping. I refunded the buyer $5 of the shipping she paid. Item arrives broken (yeah, like I believe that, knowing how my shipping department packs, but whatever) and I refunded the remainder, or $60. All through paypal.

Waiting to see how defective that will be...

Just to clarify, you made them return the item right? You didn't just take their word for it and refund in full and let them keep the item?

I really hope that isn't what happened...

d-k_treasures · ‎10-25-2017

@sharingtheland wrote:
If I remember correctly, didn't paypal/ebay used to consider several refunds that totaled the full sales amount the same as a full refund?

In other words:

This really happened but I'm using not actual but easy math numbers. I sold a $50 widget with $15 shipping. I refunded the buyer $5 of the shipping she paid. Item arrives broken (yeah, like I believe that, knowing how my shipping department packs, but whatever) and I refunded the remainder, or $60. All through paypal.

Waiting to see how defective that will be...

Yep - also if it was a multi-item purchase - one for 10.00 and one for 40.00, and you refunded 10.00 from the 40.00 one, it would consider the 10.00 one fully refunded.

I'm still reading the chat - love how ebay decides to put BO on your listing because they think it's higher than what they think is the 'correct' price, and the seller can't remove it. Their logic is "This feature only serves to increase chances of a successful sale."

Sure it does - at the expense of the seller.

I'm glad I don't sell anything new or common on here.

_____________________________
"Nothing is obvious to the oblivious"

siayan · ‎10-25-2017

@d-k_treasures wrote:
@sharingtheland wrote:
If I remember correctly, didn't paypal/ebay used to consider several refunds that totaled the full sales amount the same as a full refund?

In other words:

This really happened but I'm using not actual but easy math numbers. I sold a $50 widget with $15 shipping. I refunded the buyer $5 of the shipping she paid. Item arrives broken (yeah, like I believe that, knowing how my shipping department packs, but whatever) and I refunded the remainder, or $60. All through paypal.

Waiting to see how defective that will be...
Yep - also if it was a multi-item purchase - one for 10.00 and one for 40.00, and you refunded 10.00 from the 40.00 one, it would consider the 10.00 one fully refunded.

I'm still reading the chat - love how ebay decides to put BO on your listing because they think it's higher than what they think is the 'correct' price, and the seller can't remove it. Their logic is "This feature only serves to increase chances of a successful sale."

Sure it does - at the expense of the seller.

I'm glad I don't sell anything new or common on here.

That one was interesting. If the price was higher then what they thought you got Best Offer checked. Maybe a thread all it's own.

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Prov 20:14 It is naught, it is naught, saith the buyer: but when he is gone his way, then he boasteth.

d-k_treasures · ‎10-25-2017

Post #66 just shows how out of touch they are.

They have a problem with showing the same item without free shipping when someone selects free shipping in a search for something specific(and no results found), but they have no problem showing other different items that were not searched for with free shipping on the same page.

If I search for XYZ with free shipping checked, I want to still see any XYZ, not ABC just because there are no XYZ's with free shipping currently listed. The spot I would click if I saw that would be the X in the upper right hand corner.

_____________________________
"Nothing is obvious to the oblivious"

sharingtheland · ‎10-25-2017

Just to clarify, you made them return the item right? You didn't just take their word for it and refund in full and let them keep the item?

I really hope that isn't what happened...

Buyer attached photos of the broken widget. Why would I pay an additional $10 in shipping to get it back? broken?

I suspect the buyer did it when she tried to assemble the various pieces, or simply dropped it. We had previously communicated about how excited she was to find that widget and use it for a specific event.

I've circled my wagons more than a few times here over the years; I don't just pass out my money to make someone "happy" or because I'm worried about feedback.

Sherry

=^.^= =^.^=
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" " =^.^= " "

sharingtheland · ‎10-25-2017

love how ebay decides to put BO on your listing because they think it's higher than what they think is the 'correct' price, and the seller can't remove it. Their logic is "This feature only serves to increase chances of a successful sale."

I was rather stunned when I saw that - did we know that, like, you know, was there an announcement?

Most stunning was the explanation (without revealing anything SECRET) of how average price is determined. Is that anything like "suggested" prices? A lot of 3 is considered the same value as a single? Stuff like that?

(I especially liked the part about ebay factoring in off-ebay price points to arrive at an average. SMH)

Sherry

=^.^= =^.^=
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" " =^.^= " "