I'm being screwed.

[oceans.dive]

I had listed a prepaid phone, the sale went though fine with no problems. I received a message from the buyer. He stated that I had sent him the wrong product, which was accurate. I was selling a similar item and accidently had my products mixed a little. He asked for a refund of 32$ due to this issue. I agreed to do this. He ended up filing a claim through paypal with false informtation. I have a no return policy. If Paypal has this go through he ends up with a working phone, and I end up with no phone and no profit. What can I do? I blocked my bank from pulling paypal transactions. I am an honest person. I don't see any profit in cheating anyone or defrauding any system. Someone please give me advice. 

[southern*sweet*tea]

Since you did send the wrong phone, why did you not tell him to return it for a refund and send him a prepaid label to return it?  THAT is what you're supposed to do.

Your no return policy means NOTHING if the buyer says the item is not as described, and it's YOUR MISTAKE to begin with.  No returns is for buyer's remorse - I don't like it, it doesn't fit, I don't need it anymore, etc.

Not sure what you mean by the buyer used false info to get a Paypal refund...

[hillbillymedia]

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@oceans.dive wrote:

I had listed a prepaid phone, the sale went though fine with no problems. I received a message from the buyer. He stated that I had sent him the wrong product, which was accurate. I was selling a similar item and accidently had my products mixed a little. He asked for a refund of 32$ due to this issue. I agreed to do this. He ended up filing a claim through paypal with false informtation. I have a no return policy. If Paypal has this go through he ends up with a working phone, and I end up with no phone and no profit. What can I do? I blocked my bank from pulling paypal transactions. I am an honest person. I don't see any profit in cheating anyone or defrauding any system. Someone please give me advice. 

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"return for full refund" is always your best bet IMO. If you still have that option thru paypal now would be a good time to use it. This way you get your item back and the buyer is made whole. You will have to pay the return shipping.

[missjen831]

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@hillbillymedia wrote:

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@oceans.dive wrote:

I had listed a prepaid phone, the sale went though fine with no problems. I received a message from the buyer. He stated that I had sent him the wrong product, which was accurate. I was selling a similar item and accidently had my products mixed a little. He asked for a refund of 32$ due to this issue. I agreed to do this. He ended up filing a claim through paypal with false informtation. I have a no return policy. If Paypal has this go through he ends up with a working phone, and I end up with no phone and no profit. What can I do? I blocked my bank from pulling paypal transactions. I am an honest person. I don't see any profit in cheating anyone or defrauding any system. Someone please give me advice. 

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"return for full refund" is always your best bet IMO. If you still have that option thru paypal now would be a good time to use it. This way you get your item back and the buyer is made whole. You will have to pay the return shipping.

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The buyer pays for return shipping since it’s a OP dispute 🙂

[hillbillymedia]

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@missjen831 wrote:

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@hillbillymedia wrote:

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@oceans.dive wrote:

I had listed a prepaid phone, the sale went though fine with no problems. I received a message from the buyer. He stated that I had sent him the wrong product, which was accurate. I was selling a similar item and accidently had my products mixed a little. He asked for a refund of 32$ due to this issue. I agreed to do this. He ended up filing a claim through paypal with false informtation. I have a no return policy. If Paypal has this go through he ends up with a working phone, and I end up with no phone and no profit. What can I do? I blocked my bank from pulling paypal transactions. I am an honest person. I don't see any profit in cheating anyone or defrauding any system. Someone please give me advice. 

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"return for full refund" is always your best bet IMO. If you still have that option thru paypal now would be a good time to use it. This way you get your item back and the buyer is made whole. You will have to pay the return shipping.

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The buyer pays for return shipping since it’s a OP dispute 🙂

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That is nice to know. Thank you Jen!

[retrose1]

The cost of doing business on ebay.

Many sellers learn too late about how little seller protection there is on ebay.

[emerald40]

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@missjen831 wrote:

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@hillbillymedia wrote:

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@oceans.dive wrote:

I had listed a prepaid phone, the sale went though fine with no problems. I received a message from the buyer. He stated that I had sent him the wrong product, which was accurate. I was selling a similar item and accidently had my products mixed a little. He asked for a refund of 32$ due to this issue. I agreed to do this. He ended up filing a claim through paypal with false informtation. I have a no return policy. If Paypal has this go through he ends up with a working phone, and I end up with no phone and no profit. What can I do? I blocked my bank from pulling paypal transactions. I am an honest person. I don't see any profit in cheating anyone or defrauding any system. Someone please give me advice. 

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"return for full refund" is always your best bet IMO. If you still have that option thru paypal now would be a good time to use it. This way you get your item back and the buyer is made whole. You will have to pay the return shipping.

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The buyer pays for return shipping since it’s a OP dispute 🙂

______________________________________________

While I understand that through paypal, buyer pays return shipping, in this case OP was totally at fault.

Why should buyer be out one cent because seller sent wrong phone.

In this case seller should reimburse for shipping as well to make buyer whole.

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[missjen831]

No one said he shouldn’t pay for return shipping 😉

[dadula_0]

Natash glavile  try to scam people on a truck 3 g s u send the money then ebay sends the truck.  Scums out thier 

[dadula_0]

Natash glavile  try to scam people on a truck 3 g s u send the money then ebay sends the truck.  Scums out thier 

[gopetersen]

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@oceans.dive wrote:

I had listed a prepaid phone, the sale went though fine with no problems. I received a message from the buyer. He stated that I had sent him the wrong product, which was accurate. I was selling a similar item and accidently had my products mixed a little.

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You mixed your products a "little"?

You have all those tags about fraud buyer, bad buyer. I think every buyer on eBay would call you a bad seller if you send the wrong product and then make it sound like it doesn't matter by saying you mixed your products "a little"!!

You should be bending over backwards to get the RIGHT product to the buyer instead of trying to shift the blame to the buyer. Your No Return policy is irrelevant if you shipped the wrong product.

[gopetersen]

I don't know.

On the one hand, I know there are a lot of scammers who go after new sellers with higher-priced items. If that happened to you, I'm sorry.

But on the other hand, I feel like we don't know the whole story. Did the buyer find something wrong with the phone he got (which was not the one he bought) after trying to use it? If so, then maybe the PayPal dispute is justified.