Hi everyone!
I've got several problems here that I wanted to get advice on.
First, I've gotten hit with 3 bogus returns over the last month (I almost never get returns)
The 1st was a $550 ECM. The guy returned it, using the 'didn't need' option.
I got it back, it was trashed. This person destroyed my ECM. I went ahead and refunded, which some will think was stupid- but I just had a feeling that this guy needed the money. I don't think he destroyed it on purpose, he just didn't know what he was doing. So I didn't report him or anything. I felt I did the right thing in helping this guy out (and I was more than repaid that week since I had over $5k in sales which never happens on eBay for me).
Okay, so the next return was for an injector. The guy said it didn't work. It was a reman. Which is like new from the factory (parts dealers know what I'm talking about here). I received the injector back, and it wasn't my injector! The guy sent me an old core that was destroyed! This thing was covered in rust and busted on the bottom. Also, the guy didn't send it back using the return label through eBay. He sent it back 'return to sender'.
After much back and forth, the guy asked me to just send it back to him, and he said he will talk to his mechanic. I plan on shipping it back on Saturday.
The 3rd return was for a ABS Trailer Brake Valve. This valve was used but good. I am 100% certain it was good. This was a $350 part and the guy said it didn't work. He most likely installed it wrong, or has other issues with his trailer. But I accepted the return and refunded him since I can't prove whether it worked or not (I know for sure it was working when I shipped it though). So now I'm out almost $1000 in returns this month, and still don't know what's going to happen on the injector.
Now today, I got a negative feedback on a seal that someone purchased! I messaged the guy, and he ended up messaging me back and said he was sorry, that he bought 2 of these seals (one from another seller) and he got us confused. He said he didn't mean to leave that feedback for me! I just messaged him back and asked him if he would do a revision, and am waiting on his reply.
My questions are- what is going on with these buyers lately?
What should I do about the injector buyer?
Where do I find the feedback revision request if the buyer agrees to revise? (If he doesn't then I will call eBay but I'm hoping to not have to call eBay). I've looked everywhere and can't find the revision request.
Any help would be appreciated.
Thanks!
Christa
