eBay

thelongball · ‎06-30-2023

I had a Tuff time with a Sale today and by the time I figured it out I wasted a hour of listing time.

So that everyone knows - When you go into settings and choose to block buyers that have non paid strikes in the past, IT DOESN'T Stop Them from Buying. It stops them from being able to pay.

I had mine set at 2 strikes in a 12 month time frame. I had a sale come thru and the person contacted me saying they couldn't pay because I don't ship to them. I couldn't figure it out to easy until asking him if he purchased anything but didn't pay for it. He said it happens alot and almost happened here. Had he just walked away without contacting me, I'm sure I would have given him a non pay strike also.

He said when it happens he just goes to someone else to buy what he wants and doesn't bother even contacting the 1st person.

I now think this may be one of the reasons we have so many non paying customers now a days. Because the block doesn't stop them from purchasing, just paying. I'm taking the block off as its not doing what I thought it would and it may have cost me legit sales along the way. It sure hasn't stopped the increase in non paying bidders and it may be even making it worse.

thelongball · ‎06-30-2023

Got on the phone with eBay and they are working to fix the issues going on. It was nothing to do with my settings as I knew right from the start. My setting were the same as the screen shot someone posted earlier. I think it may have been dumb luck that when I unchecked the first line, it made the payment go thru. Its glitches on eBays end and now its affecting many.

mcdougle4248 · ‎06-30-2023

@thelongball wrote:
Done and the lady on the phone with me was absolutely outstanding as she acknowledged the issue and said they are working to get it fixed as fast as possible for all involved. Its one of those messes that takes us away from the important business at hand. Listing more merchandise makes everyone money. Putting out Fires takes you away from making money. Like that in any business.

Good to hear about a positive CS interaction. I hope the issue is fixed quickly.