I GOT RIPPED OFF

[schw-872]

GUY BUYS 500.00 DOLLAR RECORD IN JULY....BUYER .GETS A FULL REFUND 4 MONTHS LATTER

AND GETS TO KEEP THE RECORD...?......ANY BUT ME THINK THATS UNFAIR?

[bonjourami]

Did he file a case with PP or his credit card?

[powell-memorabilia]

You have a packing and packaging problem, given the numerous complaints.  And, yes, it is fair if you didn’t “allow” the return.  

[stainlessenginecovers]

Since it was 4 months it's obvious that it was a CC or PP Chargeback. 

Chargebacks have been going on since the 80's and it's all a part of selling on line using electronic purchasing. 

Want no returns??  sell local for cash in hand.

Nothing unusual about any of this. 

[theteamsetguy]

Most banks give the consumer 6 months to file a dispute which results in what is better known as a “Charge Back” when they use their credit or debit card. Been this way for many moons.

[albertabrightalberta]

The feedback was left over a month ago (between 1 and 6 months) so you knew the buyer was unhappy. Had the buyer previously requested a refund and did you refuse? 

Sheesh, if I'd paid over $500 for something that arrived broken, I wouldn't be happy either.

[luckythewinner]

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@schw-872 wrote:

GUY BUYS 500.00 DOLLAR RECORD IN JULY....BUYER .GETS A FULL REFUND 4 MONTHS LATTER

AND GETS TO KEEP THE RECORD...?......ANY BUT ME THINK THATS UNFAIR?

---

Your post does not include any of the information I would need in order to determine whether it was fair or not. 

[katzrul15]

Why would you not send a $510 vinyl LP in a box?  Smh

[farmalljr]

I think the case was "fair". It appears you have a nasty habit of sending records all willy nilly. There are specific boxes made for hipping records. There are numerous videos on youtube how to ship records. No real reason you should be sending ANY record out poorly packaged. 

I sell records. I ship them correctly. I don't just sell records to the guy with the new $50 walmart record player, I sell to even audiophiles. Record and inner sleeve on top of outer jacket, inside a poly protector. A sheet of bubble wrap on each side of the record, put inside a LP shipper box. Tape all seams. Any less protection and you are asking for a return. Any less protection and you are breaking LP's. 

[fashunu4eeuh]

What is the value in keeping a damaged record?

[smokeysattic]

i have removed all big-ticket items off ebay. there is no seller protection. its legal shoplifting here in with no criminal charges. please do the same and just list expensive stuff on craiglist its safer. at least you get to look your killer in his eyes before he takes food out your mouth. i consider selling my items to scammers or window shoppers on ebay a tax write-off. ebay will do nothing but take their cut and close the case.

[dogchow747]

If it was the one that arrived "wet" for $510, that sounds like a insurance claim. Rather than anger against the buyer, work with him to resolve the issue and maybe get that negative removed.

If you do not work with him, a charge back is guaranteed.

Things do happen, always insure higher value items.

[maxine*j]

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@dogchow747 wrote:

If it was the one that arrived "wet" for $510, that sounds like a insurance claim. Rather than anger against the buyer, work with him to resolve the issue and maybe get that negative removed.

If you do not work with him, a charge back is guaranteed.

Things do happen, always insure higher value items.

---

OP's complaint is that buyer has been refunded through a chargeback, so it's too late now for OP to "work with" the buyer.   (Had OP done so originally, the buyer might have had no reason to resort to a chargeback with PayPal or his credit card.)

=

[dogchow747]

I am talking about working with the buyer 4 months ago, when I am sure the OP got news of the moist purchase.

Sorry if I was unclear.

[dbfolks166mt]

     As others noted this is presumably from or the result of a chargeback and the CC company treats eBay as the merchant not the eBay seller. How did you respond and what information did you provide to eBay in response to the chargeback? While eBay has no say with regard to how the CC company decides the case they do provide the input they receive from you to the CC company. Even with that information sellers seldom win chargebacks and the CC company is not in the logistics business and is not going to get into that business so they are unconcerned with the buyer keeping the item. 

     PayPal used to act as a buffer for the chargebacks and the seller was seldom involved but they provided more scrutiny than what eBay does under MP. That may be why eBay put a policy in place regarding how they handle chargebacks. It does offer a little bit of seller protection which is far better than what they had before. 

https://www.ebay.com/help/policies/selling-policies/payment-dispute-seller-protections?id=5293