How would you handle this blocked bidder situation?

[postfiftymodern]

I have an item for sale that a buyer was asking for a purchase price discount, a lower shipping charge AND also wanting me to dismantle the item before shipping. I could tell from the "tone" of their MANY messages that I was dealing with a problematic buyer. I took the easy route and blocked them so I didn't have to deal with it. Even after blocking the buyer still messaged me ordering me to unblock them. I ignored the messages.

About two weeks after all of this, the buyer opened another account (I am 100% positive it is the same buyer) and purchased the item. I do NOT want to go through with the sale. Any suggestions on how to cancel this sale without getting a defect?

Thanks!

[dbfolks166mt]

    Kind of depends on what the item was. 

     In the first case you listed I would have politely declined the purchase price discount. I have had buyers ask me if there was a way to disassemble an item to reduce the overall size and potentially the shipping costs. and have done so on rare occasions, retaining the buyers note regarding the request to disassemble

     In the second case if the buyer has purchased and paid you need to ship provided they have not made any demands that deviate from your posting. They may open a NAD case with eBay or their CC company upon receipt but that is a risk all sellers take. 

[fab_finds4u]

I would call eBay. It used to be against policy to make another name to get around a seller's block. They might cancel the transaction for you, or if you cancel they might remove the defect.

[stlbbrpm]

Yes. Call ebay and explain the situation to agent.

[postfiftymodern]

It was an old oil painting. They wanted me to remove the frame (which possibly could have damaged the painting). I politely refused their offer simply stating that I was going to leave the listing as/is. I searched through the ebay's user agreement and found this:

"Members must not create additional accounts to circumvent selling restrictions, buying limits, suspension, or to manipulate any site feature"

Not sure if opening a new account after being blocked falls under this "rule", but is seems like it would.

[duncanvr]

If your sure its the same guy, cancel and reason something wrong with buyers address. Hold off relisting the item for a while or chances are they will come back and attempt to buy on a 3rd account.

[titipeo]

Is your seller's account, and if feel you are correct with your assumption, you have a reason to be concerned. 

There a couple of ways to cancel your sale without getting a defect, I let you figure that out. I myself have gone through the same in the past. 

I know some have commented on calling on eBay, but at the same time you can find numerous post in here commenting about the quality of assistance that one gets from these reps, they basically tell you what you want to hear to move you along, and don't stand behind their answers. At best, try to contact eBay business in Facebook, to get a better quality rep. 

[caseypl]

I'm not saying to ship the item. Trust your instinct. I had a similar situation. Got messages asking if I'd take $150 for an item that easily sells $205 all day long. Explained the rarity and how I just listed it and maybe over time I would. I blocked since it was a rare item they may reluctantly buy and since it was a car part they had that was broken and could swap if they wanted. Didn't expect to see much after blocking. 

Got some messages about needing it for a sick gf and if I could do $175. Zero time to respond, but then saw it sold to the same city and a similar first and last name bases on how the first person's username was. I shipped expecting the worst, reluctantly. Used a good double wall box and posted on here predicting I would get a return request. 

I actually recently got positive feedback from the buyer for it. 

[soh.maryl]

It probably does, but best of luck proving it.

[house*of*paws]

Hi @postfiftymodern 

You’ve quoted the eBay policy that protects you from having to complete the sale.  Buyers may NOT create another account to circumvent being blocked.

I would either cancel the transaction citing ‘Problem with buyer’s address’ … and then contact eBay only if the buyer leaves bad feedback … OR contact eBay on social media first and ask the rep to cancel the transaction (because a member on your BBL purchased the item from a different account).

If your judgment already told you not to sell to this person … you would  be wise to trust yourself.  🙂

[dbfolks166mt]

It was an old oil painting. They wanted me to remove the frame (which possibly could have damaged the painting). I politely refused their offer simply stating that I was going to leave the listing as/is. I searched through the ebay's user agreement and found this:

"Members must not create additional accounts to circumvent selling restrictions, buying limits, suspension, or to manipulate any site feature"

Not sure if opening a new account after being blocked falls under this "rule", but is seems like it would.

I tend to agree with others and your assessment that this would violate policy and you should report the buyer. Up to you whether you cancel the sale as others advised. 

[toysaver]

This has happened to me many times.  It's usually an easy tell because the buyer's location is the same in the questions.  I have successfully without repercussion canceled these sales citing problem with buyer's address (IMO it is in effect blocked).   I go on to report the buyer and cite they circumvented a block.  I always include the email reference numbers from both IDs (eBay can tell it's the same ISP addy).   I wait to relist the item a few months and hope the buyer has moved along.

[1tuna]

this  is easy to understand but what if the buyer has a few accounts and did in fact NOT just create one to buy

what if they just used another account to get the item

I know I am splitting hairs but some buyers have more than one account

@postfiftymodern 

[donsmarine-2008]

I HAVE THIS ISSUE REGUALRY IN THE MARINE PART SECTOR. IF I SEE A PROBLAMATIC SALE, I WILL CANCEL IT. JUST DONT NEED THE MONEY. I HAVE HAD THREATS OF NEGATIVE FEEDBACK AS WELL. SINCE A SELLER CANT LEAVE NEGATIVE FEEDBACK- BETTER TO WALK FROM PROBLEMS. 

  EBAY JUST WANTS SELLERS MONEY BUT HAS CREATED A CUSTOMER IS ALWAYS RIGHT ATMOSPHERE. NOW I AM PICKY ON WHOM TO SELL TO- MOVING MONEY BACK AND FORTH IN REFUNDS IS NOT WORTH THE PROFIT

[postfiftymodern]

The new account had zero feedback and was created the same day that they purchased.