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How would you answer this question from a buyer?

Item: 100% cotton t-shirt.

Question: Is this the soft cotton?

Telephone Line - Electric Light Orchestra
Message 1 of 45
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44 REPLIES 44

How would you answer this question from a buyer?

"How soft a fabric feels is subjective but it feels soft/rough/stiff (or whatever) to me." 

albertabrightalberta
Volunteer Community Mentor

Message 2 of 45
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How would you answer this question from a buyer?

Anonymous
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I would avoid answering, "soft" is subjective.

 

I'd provide a photo of the shirt label and let the buyer know that they can compare the label to one they may have at home to make that determination.

Message 3 of 45
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How would you answer this question from a buyer?

I would say "No, it's not" so he would go away.  Maybe I'm over sensitized to persnickety buyers who ask unreasonable questions.  

Message 4 of 45
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How would you answer this question from a buyer?

Anonymous
Not applicable

As an aside, I'm pretty sure you get THE WEIRDEST buyers.

Message 5 of 45
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How would you answer this question from a buyer?

It be scratchy cotton man....... they left the bowl and seed in it......

Message 6 of 45
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How would you answer this question from a buyer?


@inhawaii wrote:

Item: 100% cotton t-shirt.

Question: Is this the soft cotton?


I'm no expert and of course "soft" would be subjective anyway, but I recall reading someplace that the way the fabric is woven can have a big impression on the resulting softness. Beyond that, I agree that I'd have a hard time judging whether someone else's idea of "soft" would be the same as mine. 

 

I have T-shirts that are 30 years old or more and are holding up great, although I wouldn't say that they're very soft. I've also got $5 T-shirts from Old Navy that are very soft and pliable, but are also so thin that they're not likely to last very long without tearing.

 

You could try asking them to elaborate on what they mean by "the soft" cotton... Does your listing have a closeup photo of the tag?

Message 7 of 45
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How would you answer this question from a buyer?

did you include a photo of the material tag in the listing?

 

100% cotton vs. soft cotton? I don't see nor know a difference. 

 

Is that not what fabric softener is used for these days when doing laundry?

 

I think potential buyer is setting you up for a claim!

 

Message 8 of 45
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How would you answer this question from a buyer?


@inhawaii wrote:

Item: 100% cotton t-shirt.

Question: Is this the soft cotton?


A: yeah, but likely not as soft as you mean so I'm blocking you. ðŸ¤£

The great truth is there isn't one
And it only gets worse since that conclusion...
...There is something about the rigid posture of a proper, authentic blind
As if extended arms reached to pass his blindness onto others.
Message 9 of 45
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How would you answer this question from a buyer?


@nobody*s_perfect wrote:

I would say "No, it's not" so he would go away.  Maybe I'm over sensitized to persnickety buyers who ask unreasonable questions.  


   Right on!  

   Not only would I say "no" if I was inclined, but I may not even answer the potential buyer. He/she would go immediately on my BBL without a reply. The reason for this is that experience has shown that such a question is the first step in a very possible INAD case in the future. I'd rather not let things go any further, as I'm not in such a desperate shape for sales that I even need to entertain "persnickety buyers who ask unreasonable questions", as you so well put it.

   My time is more important to deal with good customers than to waste it on ridiculousness. Snobbery on my part? Not at all - just being realistic with what's important in smooth, successful online selling.

Cheers, Duffy

Message 10 of 45
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How would you answer this question from a buyer?

Actually there are many variances to the 'softness' of cotton; although not common in clothing.

 

Think of Sheets- 100, 400 count, 1000 count 

 

"Pima" cotton is super soft, for instance 

 

(Ok, my wife worked for Bed Bath & Beyond and learned all this at Product Knowledge classes, so then I also learned (big difference in sheets for sure!) 

Message 11 of 45
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How would you answer this question from a buyer?

Yes, there are some cotton shirts that are much softer than others.  You can't really tell by looking and have to touch them.  If you have ever had one, you would know why it's important!  

evry1nositswindy  â€¢  seller since 2013
Volunteer Community Mentor

Message 12 of 45
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How would you answer this question from a buyer?


@inhawaii wrote:

Item: 100% cotton t-shirt.

Question: Is this the soft cotton?


No - this is the industrial grade cotton.

Message 13 of 45
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How would you answer this question from a buyer?


@nobody*s_perfect wrote:

I would say "No, it's not" so he would go away.  Maybe I'm over sensitized to persnickety buyers who ask unreasonable questions.  


Asking whether cotton is soft or not doesn't seem like an "unreasonable" question to me.

 

I googled "types of cotton" and found this page:

 

https://blog.patra.com/2017/04/25/types-of-cotton/

 

It seems to suggest that there might be a difference in softness between denim and terrycloth, or between flannel and gabardine. 

 

 

Message 14 of 45
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How would you answer this question from a buyer?

I would answer:

 

I am not aware of the variations in cotton softness. It feels the same as other cotton t-shirts I have handled. If you need a better description, I will say the cotton feels harder than silk and softer then cardboard. Do not purchase if you are expecting a T-Shirt that feels softer than the average T-shirt.

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