How to switch PayPal account? Unlinking does not stop buyer payments to unlinked account

[ebaiysellslots19]

Hi there, was hacked on PayPal last week, lot of stuff went down, all resolved. I've had to create a second PayPal account in the meantime to process labels etc. However despite unlinking my old PayPal and connecting my newly created one, buyer payments for items still go to my old one. I know there's a Site Preferences > Seller PReferences page, but none of the fields seem to have an option for inputing a PayPal address, only the PayPal Account Information page here on eBay. Am I overlooking something somewhere?

[vintagenorth]

You also need to change your PayPal address in all of your listings. I think that is why the payments are still going to the old address.

[fashunu4eeuh]

If the funds are still going to your old PP address, the old email has not been unlinked. Here is the info from the Help pages with anything you need to know about linking and unlinking in case you haven't seen it:

https://www.ebay.com/help/selling/fees-credits-invoices/updating-billing-settings?id=4129

It could also possibly be that eBay is populating your old PayPal email address inside the Sell Your Item form. Are you using the Advanced Listing tool or the Quick Listing tool? Double check that your new email address shows up in the listing tool when you are creating your item listings.

[ebaiysellslots19]

Great idea. I did check, not sure how to tell if I'm in Advanced Listing tool or Quick Listing (think I'm in the bulk listing tool actually) but I do see a field for the PayPal address payment on all of them. Oddly, it's already filled out to the correct new address "Email address for reciving payment: xxx", so that's fine and no old address in there.

[ebaiysellslots19 · Accepted solution]

Alrighty, here's what seemed to fix it. It did already have correct PayPal address listed in bulk editor tool, but I could't get it to work unless I literally deleted the field, and typed the same address in again and saved to all listings. THEN it updated all with the new address and money is coming in to the correct PayPal account. Thanks all!