eBay

quadcitypickers · ‎06-14-2018

eBay needs a balance system that takes into consideration the amount of time, the dollar amount sold, and the number of items a seller has transacted, and compare that to someone with say a buying account that has been open a month, and this is the first item they purchased.

Otherwise there really is no trust. I would say 3 years, at least 30 grand, and at least 1000 sales.

Because anytime someone gets scammed, the pre-packaged response is "we have to treat everyone back to square one".

That makes little sense. Would you buy a $1,000 item from a retailer that has been around 10 years and has good ratings, or someone random dude in a alleyway?

There has been a lot of sellers leaving lately because they sell expensive items, get scammed, and then leave or sell more expensive items somewhere else. Ebay needs to wake up and realize "hmm, we are missing out on big fees by letting people get scammed and leaving".

The more people that get scammed, the more they will tell their little scammer friends and it will become rampant, moreso than what is happening.

eBay places zero trust in the seller, takes the buyers word, this is not in any means equal, balanced or fair.

bob-ibkzijrt · ‎06-15-2018

that is correct another site needs to pop up & give ebay a run for all that money.

right now ebay dose not care about anything or anyone who uses there site because there is no alturnative. i think if there was another site like ebay was back 20 years a go (feedback system is a joke now) you would see flea-bay fold very soon.

designforyou · ‎06-15-2018

"i think if there was another site like ebay was back 20 years a go (feedback system is a joke now) you would see flea-bay fold very soon."

I think that is wishful thinking. Feedback was a joke back then too. False negatives could be left by both sellers and buyers then. With all it flaws, many people still continue to buy and sell here. Ebay does have more competition in the world today, and fraud is increasing in the world today also.

What I do know is change is inevitable, and one can never go back to the way things were. One must adapt the best they can, or get left behind wishing for what was.

yuzuha · ‎06-15-2018

@dolldesigns4u wrote:
I agree with OP. IF a seller has been on Ebay for quite some time, and has good feedback and high sales, it is unlikely the seller is the scammer.

A seller doesn't have to be a scammer to accidentally mix up shipping labels or miss a flaw/defect in an item. They can be a perfectly honest seller who made a mistake.

couldabeenworse · ‎06-15-2018

@bob-ibkzijrt wrote:
that is correct another site needs to pop up & give ebay a run for all that money.
right now ebay dose not care about anything or anyone who uses there site because there is no alturnative. i think if there was another site like ebay was back 20 years a go (feedback system is a joke now) you would see flea-bay fold very soon.

Why would a buyer in 2018 shop somewhere where sellers could publicly shame them and/or steal their money?

nbthreads · ‎06-15-2018

I don't know what the correct answer is, but the pendulum has swung too far in the buyers' direction. Ever since the "Money Back Guarantee" has gone into effect, I've had buyers open up Item Not As Described cases to force returns and a weekly basis. In each of these cases, my item was described accurately, but the buyer didn't read the listing. The most recent example is a pair of pants tagged with a European waist size. The US waist size is about 12 inches smaller. This is clearly described in the listing. Listed in the title. Buyer opened a Not As Described case, saying they expected a US size. Just got off the phone with Ebay, and they say my only option is to accept the return and pay shipping both ways. How is this the correct response? They tried to use the argument that there is just some level of loss when operating as a retailer, but no small retailer would have this policy. Ebay is shoving this down our throats, so that they can try to offer service similar to Target. If they want to maintain this policy in the current form, they need to pledge to cover all of the shipping costs in cases where it is clearly buyers remorse, FOREVER.

tunicaslot · ‎06-16-2018

@nbthreads wrote:
I don't know what the correct answer is, but the pendulum has swung too far in the buyers' direction. Ever since the "Money Back Guarantee" has gone into effect, I've had buyers open up Item Not As Described cases to force returns and a weekly basis. In each of these cases, my item was described accurately, but the buyer didn't read the listing. The most recent example is a pair of pants tagged with a European waist size. The US waist size is about 12 inches smaller. This is clearly described in the listing. Listed in the title. Buyer opened a Not As Described case, saying they expected a US size. Just got off the phone with Ebay, and they say my only option is to accept the return and pay shipping both ways. How is this the correct response? They tried to use the argument that there is just some level of loss when operating as a retailer, but no small retailer would have this policy. Ebay is shoving this down our throats, so that they can try to offer service similar to Target. If they want to maintain this policy in the current form, they need to pledge to cover all of the shipping costs in cases where it is clearly buyers remorse, FOREVER.

Ebay has swung so far in the buyer's direction because most other sites have swung that way and there is so much competition for buyers. Blame society in general for the far left swing where people no longer have to have to hold themselves responsible.

Just a few months ago - you could have fought that SNAD and won but since April - employees have been told that the seller can fight with an appeal after the item is returned. But beware - there seems to be a one time coutesy refund.

So no - it isn't the correct response but this is the way many venues are operating - not all - but many of them.

dr.clockenstien · ‎06-16-2018

@designforyou wrote:
"Stop and look at the transaction.
How often are Disputes being filed?
If you are having problems with more than one percent of your sales, is it possible that the problem is the category or even your own policies?"

I have had more snad returns filed in the last 3 months than in my entire 13+ years of selling on EBAY.
What changed? EBAY's new money back free shipping returns policy, that is what. Cancelation requests after payment. Snads filed for bogus reasons. Keeping items and getting full refunds for sending back not the original item but a box of unusable unsaleable cr-ap.

When your sell through is less than 20% of listings, even one bogus cancel/return is one too many, especially when selling high ticket items.

Some categories are high scam/high return, and EBAYS new policy has made it even easier, as there is absolutely no consequence from EBAY to the buyer.

Seller's policies mean absolutely nothing. They will not be honored by EBAY.

I saw an ad on TV this evening asking anyone who has been a victim of internet fraud to file a certain form with this government agency. They really stressed the importance of filing the report in order to catch the perpetrators. So maybe that is what some sellers need to do. And maybe some buyers who are victims of scammers need to do this too.

Since ebay refuses to handle fraudulent claims anymore, maybe this government agency will go after these fraudsters, as long as victims file the report.

It's nice to see that there may be another entity to handle the situations if it gets out of hand.

My concern would be that if the government agency has to get involved more frequently, that too could be disaterous.

ebay should assume more of the responsibility so it would not have to elevate to that level.

I can see that fines may be ensued to slap ebay's wrist.

If that is another unwanted expense, the cost could again filter down to the seller, then the buyer.

If a govnerment agency were to become more active, my fear is that they would not leave, require more updates on finances, then pursue the option to charge tax if they so choose.

Why did ebay have to disrupt the peace?

If sellers leaving would not have an impact, then why feel the need to raise costs?

That seems to me that they are not 'struggling' as much as they want us to believe.

globaldesign2000 · ‎06-16-2018

I am never ever selling anything on Ebay again. Their buyer protection policy is shocking. I sold quality HiRes headphones with a detachable cable. The buyer, an audiophile who owns 60 headphones, thought he could use it with one of his expensive cables to improve the sound. He had done no research and didn't know that the plug casing for the headphones are thinner as usual. For this reason he asked a refund. There is no proof of malfunctioning. Nothing. I auditioned the headphones before shipment and they were playing excellent.

I exchanged multiple emails on an iPad Pro. However, the dispute page was not working correctly. The return button did not work and also the keyboard shortcut to go back did nothing. I had to use history to navigate to the page that I wanted and somehow suddenly the browser refreshed saying that I had accepted the return. I immediately contacted Ebay by phone and reported the technical issues. They advised me to do nothing and let the deadline for printing a return label pass by. I did this and Ebay soon after decided to the buyers advantage. He doesn't need to return the headphones. I lost the product and paid international shipping costs. A total value of 118 UK After 18 years on Ebay with 100% feedback, I swear that I never ever sell something again on Ebay.

minisofaluvr · ‎06-16-2018

I think along with fair protection , buyer feedback I would help too. I don't see the point of positive only. They might as well taken it away altogether.

quadcitypickers · ‎06-16-2018

Here is another idea..(note this is just pretend).

"Introducing eBay seller insurance".

Starting September, 2018, eBay sellers enrolled in the seller insurance program will pay an extra 2% in final value fees. When a buyer returns a different item, a seller can file a claim and be reimbursed the money lost.

I don't really get why ebay doesn't offer some kind of "returns insurance" Insurance always makes the insurnace seller money, and knowing eBay, they never turn down a way to make a buck.

I know some sellers "self insure" but the usually just raise their prices, which turns buyers off.

I know quite a few people that want to list high end items on eBay, because if they sold it locally, they might only get half of what it's worth.

I don't get why eBay won't make it safer to sell higher-end stuff. That would mean more FVF's for them.

couldabeenworse · ‎06-16-2018

Insurance always makes the insurnace seller money

Yes, because the insurer charges more than they expect to pay out in claims. How does this solve the seller's problem? Insurance makes sense if there are concerns about rare, catastophic losses; it makes no sense to pay an insurer to pool your own money to pay your own ordinary losses.

I know some sellers "self insure" but the usually just raise their prices, which turns buyers off.

Sellers would no doubt need to raise prices to cover "real" insurance as well.

And last but not least: how would the insurer verify the loss? Or would they just take the sellers word that they got a brick returned?

designforyou · ‎06-16-2018

"Starting September, 2018, eBay sellers enrolled in the seller insurance program will pay an extra 2% in final value fees. When a buyer returns a different item, a seller can file a claim and be reimbursed the money lost."

I would rather pay a one time fee yearly to cover any losses. And I would not trust ebay to handle an insurance program fairly. I would rather use an outside insurance agency.

Paying 2% extra on every transaction would not be fair to every seller as our sale thrus are all different.

I was just thinking about insurance against fraudulent claims myself this week.

jaanti_63 · ‎06-16-2018

@designforyou wrote:
"Stop and look at the transaction.
How often are Disputes being filed?
If you are having problems with more than one percent of your sales, is it possible that the problem is the category or even your own policies?"

I have had more snad returns filed in the last 3 months than in my entire 13+ years of selling on EBAY.
What changed? EBAY's new money back free shipping returns policy, that is what. Cancelation requests after payment. Snads filed for bogus reasons. Keeping items and getting full refunds for sending back not the original item but a box of unusable unsaleable cr-ap.

When your sell through is less than 20% of listings, even one bogus cancel/return is one too many, especially when selling high ticket items.

Some categories are high scam/high return, and EBAYS new policy has made it even easier, as there is absolutely no consequence from EBAY to the buyer.

Seller's policies mean absolutely nothing. They will not be honored by EBAY.

I saw an ad on TV this evening asking anyone who has been a victim of internet fraud to file a certain form with this government agency. They really stressed the importance of filing the report in order to catch the perpetrators. So maybe that is what some sellers need to do. And maybe some buyers who are victims of scammers need to do this too.

Since ebay refuses to handle fraudulent claims anymore, maybe this government agency will go after these fraudsters, as long as victims file the report.

Ic2.gov only takes reports, and tracks trends in fraud, they don't actually act on the information given to them.

nguthi_8 · ‎06-16-2018

The door has already been opened and taken off the hinges by scammers. They have a truck backed up to that door to collect sellers merchandise sent. At the front office a box of rocks is being sent back for a SNAD refund. Welcome to the new world of internet scamming!
EBAY simply does not care. Power and greed make the best of friends.

sg51 · ‎06-16-2018

I don't really get why ebay doesn't offer some kind of "returns insurance" Insurance always makes the insurnace seller money, and knowing eBay, they never turn down a way to make a buck.

A fraud magnet. It doesn't take a genius to see the path here.