How to search if a buyer has bought before...I suspect a new ID from a past bad buyer

[ganigixx]

Hi, I am hoping that someone can assist me.

I sold an item a couple of days ago and when I packed the item as I put the address on the name and address details looked very familiar to me. The buyer has zero feedback. As long as he pays I don't care if he has a new user name etc but USUALLY I only remember such details if it was a problem buyer or left me negative feedback or something.

I searched my ebay sales the last 3 months (as far as ebay seems to allow) on BUYER NAME and nothing came up.

I don't want to waste a lot of time on holding the item while I dig for these details.

Does anyone know of another way to search this info ?

thank you

[Anonymous]

Not sure how much you sell, but you may want to download a report https://www.ebay.com/sh/ord/?filter=status:PAID_SHIPPED

and sort by zip instead, since you suspect the address may be similar.

[nj18roo]

If it was before you went to managed payment, you could do a search on paypal for the name.

I also personally have started copying the transaction info (buyer's name address , phone #) in word so if I need to contact them.  It's only available for a limited time and I found it useful when I needed to contact a past buyer.  But then I'm a small seller, so easy for me to do.

[katzrul15]

We do download reports that we import into excel and go back and search thru those when we want to look for something like this.  We also keep a "folder of shame" if it was really egregious and I want to remember why someone ended up on the BBL, etc.  

If it is an expensive item, maybe use signature confirmation to ease your mind?

[femmefan1946]

Sellers can cancel transactions, even paid transactions, as Problem With Address with no blowback.

In this case, the problem would be the previous Bad Transaction.

The refund should be automatic.

[johnwhiplash]

I leave feedback for the buyer every time I make a sale. If I want to see if a buyer is a returning customer, I just check his feedback.

[simply-the-best-for-you]

---

@katzrul15 wrote:

We do download reports that we import into excel and go back and search thru those when we want to look for something like this.  We also keep a "folder of shame" if it was really egregious and I want to remember why someone ended up on the BBL, etc.  

---

Same here, except I don't keep a shame folder.  Then, all I have to do is a search in each year's spreadsheet.  Actually, helped me find a very similar situation a few months ago, when a buyer wanted to know why she was blocked.  I couldn't figure it out, but then doing a search in the spreadsheet for 2 years ago, made it clear.   The buyer had changed her ID, so it was really hard to figure out.   I usually remember the problem buyers LOL.  

[969rg]

ow do I see what a buyer has for sale?

[gloryglorygifts]

I do the same with the f/b. The only problem is when you start to get up there in the amount of f/b left for others. I stopped counting at my 125th page of f/b left for others. LOL. I LOVE that ebay now gives us a glimpse of repeat customers in the last few years at least. That's great! 

[soh.maryl]

A) You should be able to click on View Listings after their name.

B) Perhaps you meant "what a seller has for sale'"?

C) The original message here is from June, 2021.  Perhaps you would want to begin your own thread.

[kh-belma]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.