How to resond to ebay

[aaopals]

Hi   I  am  the  seller  and  the  buyer  never  received  her  earrings  - I gave  her  the option of a refund  or another pair of  earrings.

She  wanted another pair similar  -  I said  it  would take a few weeks  to get a pair  similar but I  would send a pair to her in the mean time - to also

keep. Just  before I sent them I asked her to send her address again which  she did  -  it had more information  Street +number  than  the ebay

mailing  address  (  probably  why  it  didnt  arrive  ).  I  sent  two  earring pair  but  they  are still to arrive. Apart from contacting the buyer  how  do I contact ebay  -  there is no where to respond -  #5163833586    they just say it is pending and they will make a decision soon  - what  do I do !!

She  is complaining I have done nothing to help her.  I  have  found it very hard to respond to these complaints to ebay.

[lovtaco0]

Did the buyer file an Item Not Received claim? @aaopals

[tiramisu41]

@aaopals

Did you have tracking on any of these packages?

[ed8108]

As a seller, You need to follow ebay policies to avoid a undesirable outcome.

Was the item shiped with tracking?

You then shipped a gift pair of earings to a address different from the buyer address on record with ebay?

Pending & ebay will make a decision soon. Your buyer appears to have opened a case.

You can telephone ebay customer service

[uncseniorsportsfan]

OP is in Australia - shwe doesn't say where the buyer is. 

[ed8108]

You do need to respond to ebay ASAP, do not hesitate and wait.