HELP.... incorrect Paypal address

[loveearthcrystals]

I just sold an item and it had my old PayPal address on it so the buyer paid to that address but show up as pending because I closed that account so it doesnt exist.

I have cancelled the order but now it is asking me to refund the Buyer but I dont have that account anymore. So the funds are in limbo somewhere.

I dont know what to do. Any advice?

[slippinjimmy]

Try adding the old email address back into your PayPal account. That should grab the payment.

[sandypurins]

@loveearthcrystals

Another solution... the buyer should be able to cancel the pending payment. Ask the buyer to log in to his PayPal account to do this.

[thevintagesilvershop]

I recently had this as a buyer. I cancelled the payment I made and the seller invoiced me through PP for the proper amount. All worked out.