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How to receive message notification from eBay in return process?

Wwhen a buyer opens return request, before issuing pre-paid return label, seller and buyer can communicate in the return thread. Currently I have to manually click into the return to check if buyer has sent new messages there. How can I configure my seller account such that whenever the buyer sends new messages in the return thread, I can get message from eBay notification message?
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How to receive message notification from eBay in return process?

You automatically get a copy in your email, so something is blocking or misfiling your messages.
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How to receive message notification from eBay in return process?

I just want to know what is blocking or misfiling messages?

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How to receive message notification from eBay in return process?

No one knows?
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