eBay

carojosep-31 · ‎01-29-2018

1st .. and most important .. Get a Po Box inside a USPS location.

2nd. Be specific in your listings about instructions if the buyer recieves a damaged item. Tell the buyer to never open anything if theree is visable damage to the shipping container and contact you immediatley. Also demand the buyer ask for documentation from the carrier of the damage. This should happen automatically by the carrier.

3rd. Include in the listing photos of the packing process, and the prepared shipping box.

4th Record the picking up of any return and opening of the package at he USPS and dispute the case.

I had a case reversed because I did the aformentioned.

dhbookds · ‎01-29-2018

what was the case..........snad? if so, what did they claim?

emerald40 · ‎01-29-2018

wrote:
1st .. and most important .. Get a Po Box inside a USPS location.

2nd. Be specific in your listings about instructions if the buyer recieves a damaged item. Tell the buyer to never open anything if theree is visable damage to the shipping container and contact you immediatley. Also demand the buyer ask for documentation from the carrier of the damage. This should happen automatically by the carrier.

3rd. Include in the listing photos of the packing process, and the prepared shipping box.

4th Record the picking up of any return and opening of the package at he USPS and dispute the case.

I had a case reversed because I did the aformentioned.

1. Not practical. Many of us work and by the time we get out the Post Office is long closed. Easier to get mail delivered.

2. You can demand all you want and a buyer will still do what he wants. As for asking the carrier, most of us are not sitting home waiting for him to come.

3. Cannot prove anything from that. Easily disputed that it is another box being packaged.

4. Ebay does not look at recordings. And do a know a good videographer can easily fake them.

You were lucky in that it worked out. But from what I am reading here is is all luck in who you get as a CS.

odditiesandantiquities1 · ‎01-29-2018

That could be far too much work for large volume sellers or buyers to follow that process every single time.

I've only had 1 SNAD in the past year and it was a remorse buy. I accept all returns, so my buyer really doesn't have any motivation to mess with with items.

Might help with the low volume high risk categories though.

chrysylys · ‎01-29-2018

Regarding number 4, can we assume this was a return and you suspected some sort of problem? If so, no self-made pictures or recodrings will hold any weight. The way to do that is have a Postal employee open or witness you opening the item and provide a written official statement if a problem is discovered.

Forget keeping up with the Joneses. Be the Finklegrubers!
OK kids, time to get the Dodge loaded up again. I hear 'Poppy's By the Tree' calling. This trip might be a long one too.

jason_incognito · ‎01-29-2018

I doubt you got anything reversed by doing those things. If anything, you likely got a courtesy refund.

eBay has said that a videotape of opening a return means nothing.

"Believe in something, even if it means sacrificing everything" Colin Kaepernick the new face of NIKE

lookng2015 · ‎01-29-2018

Unless of course said video goes viral.....

"If a product doesn't sell, raise the price" - Reese Palley
"If it sold FAST, it was priced too low" - also Reese Palley

lintbrush* · ‎01-29-2018

wrote:
1st .. and most important .. Get a Po Box inside a USPS location.

3rd. Include in the listing photos of the packing process, and the prepared shipping box.

3. I would need a separate house to store 800 packed items. And how would I pre-prepare for multi-quantity listings?

southern*sweet*tea · ‎01-29-2018

To protect yourself, set aside a percentage of each sale into a separate loss fund - self insurance. Your buyers pay when they buy an item, just like they pay for all your fees, your time, your profit, your item cost, etc. When something happens, you are not out any money, use the loss fund to reimburse the buyer.

Of course, you will still want to fight any false SNADS, etc. if at all possible to protect your account, but you will never, ever be out any money.

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell

castlemagicmemories · ‎01-29-2018

wrote:
1st .. and most important .. Get a Po Box inside a USPS location.

2nd. Be specific in your listings about instructions if the buyer recieves a damaged item. Tell the buyer to never open anything if theree is visable damage to the shipping container and contact you immediatley. Also demand the buyer ask for documentation from the carrier of the damage. This should happen automatically by the carrier.

3rd. Include in the listing photos of the packing process, and the prepared shipping box.

4th Record the picking up of any return and opening of the package at he USPS and dispute the case.

I had a case reversed because I did the aformentioned.

Congratulations! You were indeed fortunate as Ebay does not consider photos, in the listing or otherwise, of the packing process and the prepared shipping box. This is because you could do all that, and still ship something else.

I don't think you can demand anything of the buyer, however. You can ask, but remember they are not required to provide pictures. I doubt they are required to provide any statements. If they can and will, great.

itsjustasprain · ‎01-29-2018

wrote:
2nd. Be specific in your listings about instructions if the buyer recieves a damaged item. Tell the buyer to never open anything if theree is visable damage to the shipping container and contact you immediatley. Also demand the buyer ask for documentation from the carrier of the damage. This should happen automatically by the carrier.

You can demand all you want but the buyer does not have to cooperate. Your listings seem to have lots of demands and conditions that you will find are unenforceable if push comes to shove. Especially the parts where you threaten that a buyers refund may be held up if he doesnt file a claim properly.

wrote:

3rd. Include in the listing photos of the packing process, and the prepared shipping box.

I have not seen any listings of yours in which you actually did this - although theres probably no harm in doing so. Just dont waste photos on that where you could be using photos to illustrate details of the item instead.