eBay

rschissler · ‎07-12-2017

USPS lost an item I sold and I want to give the buyer a refund. If the buyer clicks Item not recieved (or what?) is this the process to allow me to give a refund? Since I can't see what the buyer sees, I don't know what to instruct them to do.

llllady · ‎07-12-2017

Have them go to the Resolution Center and open an item not received case:

https://resolutioncenter.ebay.com/

“It took me quite a long time to develop a voice, and now that I have it, I am not going to be silent” ― Madeleine K. Albright

Great! 45.8% down over the same time last year with 2x+ items listed. Are you impressed? I'm certainly not!

ersatz_sobriquet · ‎07-12-2017

Trying to keep up with ebay's ever changing rules, if we refund without a case do we get the out of stock defect even if we have already shipped and delivered?

southern*sweet*tea · ‎07-12-2017

@ersatz_sobriquet wrote:
Trying to keep up with ebay's ever changing rules, if we refund without a case do we get the out of stock defect even if we have already shipped and delivered?

I have refunded in full things that were returned to me due to bad addresses, and I've never gotten a defect. I just cancel the sale which automatically refunds the buyer. As to refunding without some sort of case, I really don't know. Used to be a defect was given for a full refund, but if tracking shows delivered...I really don't know what would happen.

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell