How to get feedback removed

[fenryswulf]

I had a big order from a customer in Canada who bought 10 coins from me. I shipped it same day with eBay's international shipping service. For whatever reason the post office sat on it for three weeks, and when the tracking finally updated I contacted the buyer to tell him it was moving. Instead of being happy, he immediately opened 10 cases against me asking for a refund. I replied that since I shipped on time and the items were moving through the system I did not feel a refund was warranted. He didn't respond and after the waiting period he tried to escalate the cases, but eBay put them on hold since tracking showed the order moving. Today it finally arrived. First off, even though tracking says it was delivered, eBay still hasn't contacted me about closing the case in my favor as has happened on other orders I've had. But more importantly for the purpose of this post, the buyer left me 10 negative feedbacks saying "Very slow shipping despite paying for expedited shipping." I don't know where he got the idea that he paid for "expedited" shipping, but I shipped the next day. 

I know that eBay sometimes protects sellers by removing negative feedback, and I think this certainly qualifies. Is there a way I can ask them to review this? Having 10 negative feedbacks can potentially seriously impair my selling. I did nothing wrong, I have tracking evidence and the feedback is clearly **bleep** 

[katzrul15]

Reach out to e-Bay on Facebook for Business - message them there or on Twitter and ask them to assist on this.

(15) eBay for Business | Facebook

eBay for Business (@eBayForBusiness) / Twitter

[new_spin_boutique]

Yes. if it were me, I'd first start by requesting a call back and explaining the situation. The rep will submit tickets and you'll likely get an email back regarding the issue within 24 hours. If you get a good rep, it will be removed. If you get the typical rep, you'll have to continue to plead your case through email responses until it gets to a rep who can do something about it. 

In order to get a call back you can go to help & contact, then click on selling, then click the create new account category and there will be a contact button. Most categories no longer have a call back button. 

You can get it removed. If you don't have the time, there are a number of feedback removal services, some of which you can find on Instagram. They cost money, but they're effective. Essentially, they'd be doing what I'm asking you to do, which is contact eBay and repeatedly plea your case until you get a decent rep. 

I'd put that buyer on the block list, too, as the buyer sounds like a real PIA / potential scammer. 

[oldcoin007]

Hi - What a nightmare! When I go to purchase something from a seller that has some bad feedback, I check the feedback. Oftentimes it is like your case, that someone left meaningless negatives to a nice seller. Easy to say, but try not to take it too hard. I hope you can get it removed. 

[fenryswulf]

Thanks, I'll look into this. And I'll definitely be blocking him, though I'm not sure why he'd want to buy from me again. I think we've both had enough of each other. 

[fenryswulf]

Unfortunately I've seen a lot of coin collectors comment about how they'd never buy from anyone with less than 100% feedback. It's a business where trust plays a big part and eBay coin sellers don't always have the best reputations, so it's pretty important to clear it up.

[downunder-61]

Quick question, are you waiting for payment to go into your bank before shipping coz the problem only seems to be in the last month or so.

[fenryswulf]

No, I ship immediately. The holdup was with the postal service.

[sin-n-dex]

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@fenryswulf wrote:

I had a big order from a customer in Canada who bought 10 coins from me. I shipped it same day with eBay's international shipping service. For whatever reason the post office sat on it for three weeks, and when the tracking finally updated I contacted the buyer to tell him it was moving. Instead of being happy, he immediately opened 10 cases against me asking for a refund. I replied that since I shipped on time and the items were moving through the system I did not feel a refund was warranted. He didn't respond and after the waiting period he tried to escalate the cases, but eBay put them on hold since tracking showed the order moving. Today it finally arrived. First off, even though tracking says it was delivered, eBay still hasn't contacted me about closing the case in my favor as has happened on other orders I've had. But more importantly for the purpose of this post, the buyer left me 10 negative feedbacks saying "Very slow shipping despite paying for expedited shipping." I don't know where he got the idea that he paid for "expedited" shipping, but I shipped the next day. 

I know that eBay sometimes protects sellers by removing negative feedback, and I think this certainly qualifies. Is there a way I can ask them to review this? Having 10 negative feedbacks can potentially seriously impair my selling. I did nothing wrong, I have tracking evidence and the feedback is clearly **bleep** 

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I've had feedback removed because slow shipping was mentioned.

When you file to have it removed, make in your comment (because you will do this online) that you cannot control the speed in which the items ship (and you have an origin scan to show when they were dropped off, right?) Point out that it's shipping to Canada and due to the pandemic, international shipping is slow everywhere.

Also before you go there, maybe try to get these cases closed out in your favour, because I know that helps with feedback removal.

Anyway you can get it removed, you just might have to talk to a few people to get that to happen.

C.

[sin-n-dex]

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@fenryswulf wrote:

Unfortunately I've seen a lot of coin collectors comment about how they'd never buy from anyone with less than 100% feedback. It's a business where trust plays a big part and eBay coin sellers don't always have the best reputations, so it's pretty important to clear it up.

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This explains why I defend my account so aggressively. (And if I deserve the neg/neutral, do my best to resolve things with the customer so that they are willing to change it).

C.

[lacemaker3]

@fenryswulf, unfortunately, eBay seller protection for this situation is available for sellers who offer free returns. It looks like the listings you received negative feedback for, did not accept returns.

It's still worth while contacting eBay and asking them to review the feedback and remove it if possible. They might do it for you anyway.

Here's the policy: these protections are for sellers who offer free returns.

[soh.maryl]

When you say you shipped with "eBay's international shipping service", does that mean you used the GSP? 

[fenryswulf]

No, it's a different shipping option. I think it's called eBay International Standard Delivery. Costs less than the USPS rates.

[fenryswulf]

The good news is previously the buyer had only escalated 4 of the ten cases, so I was able to escalate the other six myself and they were closed in my favor and feedback was removed. The other four it seems like I have to wait until the 16th for them to be reviewed again. 

[craft-stash]

Lesson learned...Never reach out to buyer. MOST  forget they even bought till it shows up.