I had a big order from a customer in Canada who bought 10 coins from me. I shipped it same day with eBay's international shipping service. For whatever reason the post office sat on it for three weeks, and when the tracking finally updated I contacted the buyer to tell him it was moving. Instead of being happy, he immediately opened 10 cases against me asking for a refund. I replied that since I shipped on time and the items were moving through the system I did not feel a refund was warranted. He didn't respond and after the waiting period he tried to escalate the cases, but eBay put them on hold since tracking showed the order moving. Today it finally arrived. First off, even though tracking says it was delivered, eBay still hasn't contacted me about closing the case in my favor as has happened on other orders I've had. But more importantly for the purpose of this post, the buyer left me 10 negative feedbacks saying "Very slow shipping despite paying for expedited shipping." I don't know where he got the idea that he paid for "expedited" shipping, but I shipped the next day.
I know that eBay sometimes protects sellers by removing negative feedback, and I think this certainly qualifies. Is there a way I can ask them to review this? Having 10 negative feedbacks can potentially seriously impair my selling. I did nothing wrong, I have tracking evidence and the feedback is clearly **bleep**
