How to do a partial cancellation of an order

[aeparts1]

A buyer wants to cancel one item out of two ordered. eBay has combined them for shipping. I can't find a way to cancel just the one item, I'd have to cancel the entire order. Is there a way to cancel just that one item???

Or, will I have to do a refund for item to be cancelled? That would get the funds back to the buyer, but I think I would be out the fee.

Never ran in to this one before......   Thanks!!!

[fashunu4eeuh]

Hi, i am afraid you must cancel the entire order. See link below for eBay’s policy.

https://www.ebay.com/help/buying/buyers-can-cancel-order/buyers-can-cancel-order?id=4004

”If your purchase contained more than one item, the entire order will need to be canceled – you can't cancel individual items.”

[aeparts1]

Thanks for the quick answer!!!

I don't want to cancel the entire order & risk losing a multiple item $300 sale over the cancellation of a $30 item that my cost for is $0.00.

I went in & issued a refund for the  cancelled item,  it  let me show that particular item as being refunded. It also showed that the fee was refunded.

I had talked to the buyer on the phone, sounds like a great guy, I don't expect any issues with him.

Thanks again!