02-06-2025 08:43 AM - edited 02-06-2025 08:44 AM
I need to add items to a sale event. They should be added automatically in up to 12 hours I believe, but they are not. I do not have an add button as the directions state.
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02-06-2025 08:49 AM - edited 02-06-2025 08:51 AM
Check "include skipped items when they qualify" on the left to make sure new items are automatically added.
If your sale was set up for "select items" then you'd see an edit link to the right of that box. Because you selected "all inventory" there's technically nothing to add - you just need to adjust the rules on the left as mentioned.
Edit to add: your screenshot of the help page is for item based sales which means it won't work on a category-based or an all inventory sale.
02-06-2025 08:49 AM - edited 02-06-2025 08:51 AM
Check "include skipped items when they qualify" on the left to make sure new items are automatically added.
If your sale was set up for "select items" then you'd see an edit link to the right of that box. Because you selected "all inventory" there's technically nothing to add - you just need to adjust the rules on the left as mentioned.
Edit to add: your screenshot of the help page is for item based sales which means it won't work on a category-based or an all inventory sale.
02-06-2025 09:03 AM
Thank you. This is still be ignored. Maybe this phrase needs a disclaimer.
02-06-2025 09:29 AM
Thanks for pointing that out - I missed it in your original screenshot.
It used to say include "skipped or new" items but now it just says "skipped" so you should still check it if you're running an "all inventory" sale. But it appears you don't need to check it for new items to be included.
All that said - how long ago did you list the items that aren't appearing in the sale? It can take several hours for them to index into the event. If you just listed them you need to give it more time. If you listed 2 days ago then there's a problem @anasazirose .