eBay

mstcwrld7 · ‎10-28-2020

Buyer returned an altered and devalued item. I sent a partial refund as I am entitled becasue I give free 30 day returns.

Buyer demanded the full refund"before I leave feedback".

We sellers used to be able to report buyers for feedback extortion.

I cannot do so here, because I already reported her for her unreasonable demand.

But this is the first time she attempted feedback extortion.

And I can't report it!!

Or can I?

This s**ks. No way to report a buyer for feedback extortion?

This is a separate violation. She should get sanctioned just for the feedback extortion attempt.

klhmdg · ‎10-28-2020

You could try calling or online chat with CS...

klhmdg • Volunteer Community Mentor

rebell45 · ‎10-28-2020

Go here: https://www.ebay.com/help/policies/feedback-policies/feedback-extortion-policy?id=4230

Keep all messages.

____________________________________________________________
Never sell anything on eBay that you can't afford to lose.

southern*sweet*tea · ‎10-28-2020

https://www.ebay.com/sh/ord/?filter=status:PAID_SHIPPED

f5480407409b5dc28d0f2af1c4b60574

Always, ALWAYS report first. Report, give the partial refund, withhold original shipping if free shipping was not used. If the buyer has an issue, they take it up with Ebay. Feedback will be BLOCKED and your metrics remain untouched.

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell

luckythewinner · ‎10-29-2020

@mstcwrld7 wrote:
Buyer demanded the full refund"before I leave feedback".

What are the main feedback extortion rules for buyers?
Buyers can't use the threat of negative (or promise of positive) feedback to get a seller to provide goods or services that weren't included in the original item's description or purchase price. Similarly, they can't use feedback to force a seller to accept a return, or give a refund, if they're not required to by the terms of their listing, or the eBay Money Back Guarantee.

eBay may not consider that to be extortion, because you offer free 30 days returns and thus a return/refund are part of your terms.