eBay

modyroad · ‎03-06-2018

Buyer claiming SNAD and wants me to pay return shipping. I want to challenge SNAD and offer to refund if they pay return shipping. None of the options presented to me seem to allow for this.

Is there any way I can safely challenge or am I in an SOL situation?

bubbleman2010 · ‎03-06-2018

SOL if you challenge ebay will just refund the buyer let them keep the merchandise and hand you a defect thats how the games played here...

the_fancy_fox · ‎03-06-2018

SOL. its a he said she said situation. You won't win.

sometimes the loss isn't worth the trouble to get it back, sometimes it is.

You will I'll have to make the determination.

The Race is over
The Rats won.

bubbleman2010 · ‎03-06-2018

Unless I'm not seeing something you really have nothing in solds that would be a challenge item you have a lot of just abandon merchandise not worth paying the return shipping to get back....

luckythewinner · ‎03-06-2018

@modyroadwrote:
Is there any way I can safely challenge or am I in an SOL situation?

Under the eBay user agreement, if you challenge you have agreed to let eBay rule at their discretion. But under the eBay Money Back Guarantee, the buyer is owed a refund.

So when eBay rules, eBay is deciding whether you will pay for the refund, or whether eBay will. How do you suppose that decision will go?

doubledz-a2z · ‎03-06-2018

There is a field you can send the buyer a message. Find out what was not described and request a photo if damaged. If buyer's remorse then tell buyer you will refund but they pay return shipping. After taking a quick look at your sold items I see some very nice items being sold way below value IMO. Don't you have a flea market or swap meet in your area? I would think you could make more money without the hassles of returns, etc. After twenty years selling here I am merely dabble listing now during inclement weather and after seeing this OP final selling prices for nice items I may quit altogether.

retrose1 · ‎03-06-2018

You can challenge, but the game is rigged.

You have few options bad, ugly and it can get worse. Bad is just refunding them and letting them keep it - thereby encouraging the scammer behavior. Ugly is you paying to have them return it and losing more money in the return ship cost. Worse is if they return something that isn't yours.

In all cases, ebay makes sure the buyer is refunded out of your account.

(*Bleep*)

sg51 · ‎03-06-2018

Yes, you can challenge, but...

The only defense which would support a challenge is that buyer, in ebay messages or in the case filing, didn't describe the item any differently than the listing does.

This can happen in more than one way.

1. The listing says "needs cleaned" in the title or in the condtion, and the complaint is "arrived dirty".

2. Buyer's complaint suggests that the item was modified and now doesn't meet the original description.

3. Buyer's complaint just doesn't claim that the item is any different than the listing.

You might win in such a case.

You cannot win when the complaint specifies some difference between what buyer claims arrived, and what was described.

tiramisu41 · ‎03-06-2018

@modyroad

What is the reason your buyer is claiming SNAD?

What did your listing say was your return policy?

casey768 · ‎03-06-2018

You have to accept return for INAD dispute,else eBAY will just refund without asking buyer to return the item.

Once it is returned,if you find the reason for INAD is not true,you can report to Ebay and it MAY refund your shipping

wonderdogdawn · ‎03-06-2018

@tiramisu41

Buyer claimed "item was fake, not silver" - I had listed it as silver plated, which it is. Buyer jumped on it almost immediately after listing went up, convinced that it was silver and thinking they were getting a steal.

I do have the "seller accepts returns" policy checked in my site preferences.

After reflection, I think I won't challenge as I will probably lose on a technicality.

city*satins · ‎03-06-2018

Was the item marked silverplate?

Is the buyer saying it's fake - i.e. not even silverplate? or fake - not sterling silver?

Before formally responding, you may want to clarify the scope of his complaint in the messages section of the case. If the buyer misunderstood the listing and thought it was sterling silver - and says this, he may either back off the case or you will be able to successfully escalate to eBay.

If on the other hand, he's saying it's not even plated - that's a different problem.

THis is one of those time where having some dialog with the buyer can help to resolve the problem one way or the other.

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