@bargainsuk3
Good morning
You are located in the UK and the is a US community discussion forum. You may be better served by logging out of ebay.com and logging into ebay.com/uk to be better served. There may be different rules as to what applies in your country. Here's the link to help you out:
http://community.ebay.co.uk/t5/Discussion/ct-p/13
I personally have never had that happen to me, but like I stated earlier things may be different for ebay.uk.
Good luck getting the help you need & Happy Holidays