How low can your Feedback Percentage be before theres a problem?

[theheadphonecompany]

Not mine of course, cause mine is at 100 - and has been so for the last 3 -4 yrs  (no thanks to the maniacs in San Jose) ....

Theres a seller who has just north of 800K feedbacks (and good for them).

HOWEVER - the numbers lie since each year they get about 4500-5000 NEGATIVES, making their current feedback percentage 96.5%.

Now of course we all know what would happen if that was us, but on top of it all - eBay picked him for DEAL OF THE DAY/BUYER PROTECTION/BELOVED candidate. Hes right at the top somewhere, hawking his stuff and making sales (almost 4k of them).

So is this thekind of seller that eBay REALLY wants? (5K negatives a year?)(%96.5 feedback) ???????

Mind boggling how eBay will manufactor all kinds of hidden rules (god its such **bleep**) to hurt some small seller and steal their funds/items .... yet some guy with 5000 negatives a year - not only still sells on eBay - but gets picked for SPECIAL treatment.

Maybe someone can ask them that at eBay CLOSED (for business)?

[timemachine777]

If you go to eBay India, loads of sellers have very low FB %. I see them below 75%.

So I don't think eBay sees anything wrong with that number.

[chiaretta]

If only people started thinking before committing to buy from some sellers these people would soon fade into the background.

I have bought a few collectors' items from someone who was barely above the 90%  mark, no problem at all, but would never buy anything new from someone lower than 98%, 99.8% if technology or anything above around 30$ shipping included

[starroute-us]

Probably a hidden policy somewhere:( and depends on who the seller is.:(
Big box retailer or small seller.

[gramophone-georg]

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@theheadphonecompany wrote:

Not mine of course, cause mine is at 100 - and has been so for the last 3 -4 yrs  (no thanks to the maniacs in San Jose) ....

Theres a seller (cant mention his name lest I be struck down by the wrath of eBay/Lithium employees) who has just north of 800K feedbacks (and good for them).

HOWEVER - the numbers lie since each year they get about 4500-5000 NEGATIVES, making their current feedback percentage 96.5%.

Now of course we all know what would happen if that was us, but on top of it all - eBay picked him for DEAL OF THE DAY/BUYER PROTECTION/BELOVED candidate. Hes right at the top somewhere, hawking his stuff and making sales (almost 4k of them).

So is this thekind of seller that eBay REALLY wants? (5K negatives a year?)(%96.5 feedback) ???????

Mind boggling how eBay will manufactor all kinds of hidden rules (god its such **bleep**) to hurt some small seller and steal their funds/items .... yet some guy with 5000 negatives a year - not only still sells on eBay - but gets picked for SPECIAL treatment.

Maybe someone can ask them that at eBay CLOSED (for business)?

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You could try asking but there's zero guarantee you'll get the correct answer.

There has been a time or 2 where they've actually picked a seller for special recognition that wound up being banned and NARU when the selection was made public.

You just have so shake your head at eBay, where arrogant incompetence is mistaken for leadership and nobody actually has a clue what's really going on.

[southern*sweet*tea]

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@timemachine777 wrote:

If you go to eBay India, loads of sellers have very low FB %. I see them below 75%.

So I don't think eBay sees anything wrong with that number.

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I saw one from India the other day that had over 200 listings up, they were at 56%.   Wish I would have bookmarked them.

[riverrat373]

Generally I will not deal with any seller who has less than a 99.5% feedback rating. I will make certain exceptions if I think that some of the negative feedback is not warranted. I always check the negatives before passing on a seller.

[tamaralea]

Sellers with poor feedback are hurting ALL of us.

[gramophone-georg]

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@riverrat373 wrote:
Generally I will not deal with any seller who has less than a 99.5% feedback rating. I will make certain exceptions if I think that some of the negative feedback is not warranted. I always check the negatives before passing on a seller.

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This was a lot easier to do when you could see the buyer ID and click on their FB left for others, esp. if you are considering purchase of an item that attracts lots of thieves. As a buyer, this was a HUGE tool for me in the decision making process. I could also see if the person leaving the neg was a competitor. Of course, eBay seems to like to do away with any tool that's actually USEFUL in making an informed buying decision. MBG isn't useful, it's a hassle, and I'd rather buy once than have to keep trying.

[gramophone-georg]

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@tamaralea wrote:

Sellers with poor feedback are hurting ALL of us.

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Unfortunately, all eBay cares about is eBay.

[campesinoplastic2014]

Ebay motors seems to tolerate some pretty low feedback. There are people who sell, say 200 cars and get 5 negs (someone buying a used car can easily be unhappy with something within 90 days)  and their feedback isn't that stellar. I don't think that kind of feedback would fly for a lot of us.

[theheadphonecompany]

"I dont care who the seller is" ie - its not personal and Im not advocating eBay do ANYTHING to him/her/them.

The point (and I agree with you) is eBay talking about both sides of its mouth.

If "youare getting 5000 negative feedbacks per year" theres something WRONG there isnt there?

If you get 2-3 defects for no reason (ie plotting against you with invisible we cant tell you rules) - you are TOAST - especially if its the "closed without seller response" ones, YET - sellers like this are chosen to be part of many of the people held up as GOOD sellers!

EIther you are a good seller and you take care of your customers (like %99 of us here) OR you are a bad seller - just because you move alot of boxes DOESNT make you a good seller.

heres a few of the comments - again - is this the kind of seller eBay wants ?

Until to today, July 23, I did not receive the item. Still waiting

seven days past actual delivery date it shows up but it's the not what I ordere

Took 2 weeks to arrive and half the price to return, will not do business again

The item that I bought is being sold as new. The dash cam I received is used.

Item different from the picture

boxes squashed part missing on one won't shut off w/light on

4 pack never arrived, they sent a 2 pack. Sent additional 2 pack wrong size

took over three and half weeks to receive changed shipping date three times

recieved wrong size , seller can't help exchange items for wrong size and color

2xl? Maybe in Taiwan. Not a 2xl u.s. doesn't fit

Ordered item at june 24, got it on july 19

Never received these shorts. Called and still don't have them

didnt received this item as promised

didn't received my order

Shipping taking WAY too long. Estimated delivery was 5 days ago and still no pkg

Item arrived more than a week after latest delivery date

Sent wrong color

male socks I ordered, "out of stock" written on the invoice,sent me female ones

Wrong item sent, not at all like the picture or description. Poor quality

The worse buying experience in 10 yrs on eBay. Avoid this seller!

I can keep on going - but I think the point has been made .....

Maybe @trinton can pop in and explain why people like this are 1) still on eBay 2) being chosen to be in the banner when you log into eBay ... is THIS who you want to represent you ?

[vintagecraze50]

They probably do not see anything wrong with the number of negatives as long as the seller is selling HIGH VOLUME.  A seller who sells 600 items in a day, as opposed to someone selling 10 items a day is going to have a lot more negative feedback just by sheer numbers of encounters with perhaps, picky buyers? More problems with shipping issues from another country. The shipments take a long time and customers will throw a neg in if they wait too long for an item.  Probably many more problems with packages getting lost. Negs are given out like candy to these people.

[ittybitnot]

HOWEVER - the numbers lie since each year they get about 4500-5000 NEGATIVES, making their current feedback percentage 96.5%.

I think this is precisely why ebay no longer counts a seller's feedback percentage in the seller performance records.   I suppose it was embarrassing to show a seller who had 5000  unhappy buyers in a year.   That is why we often have to click around to see the feedback of a seller now. If you actually saw a 99% feedback seller with a thousand or more red donuts, you might just employ the use of your back button.  

The percentage was never based on quality or monetary value of products sold anyway.  A mega seller with thousands of negs who sells 10K items for 99 cents each appears to be more valuable to ebay than a seller who sells ten items at 1K a  year and manages not to provide that "bad buyer exerience" at all.  

[kateinthe26th]

Bad feedback will not get sellers booted off ebay any more...what gets you into trouble are the amount of dings on your seller metrics for things like cancelations for 'out of stock', shipping late, too many returns. Too many cases closed without seller resolution.

Not sure for overseas sellers but US sellers who have poor feedback are probably now paying the extra 5% in fees that are charged in addition to the regular fees for poor performance as you just know there seller metrics are being hit by reading the feedback comments 

comments along the lines of

waited 3 weeks and seller never sent: money refunded out of stock and didn't tell me. Arrived broken....you know all that fun stuff!!