eBay

teni-camp · ‎05-02-2025

My year is wrong how do I correct it? I've been with them since 2004 Dec not 2014

tools* · ‎05-02-2025

27 years. I don't even get a card at Christmas.

toysaver · ‎05-02-2025

Did you have an account with a different ID in 2004?

mam98031 · ‎05-02-2025

You would have to take that up with Ebay. None of us here would be able to help you with that.

Did you have this one ID for all those years?

On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.

I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

https://www.ebay.com/help/home

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

simply-the-best-for-you · ‎05-03-2025

29 years, but my year is wrong too. At one of the times the boards changed over, our years were changed, it happened to a whole bunch of people & they were never corrected. This was a good 12 or more years ago as a guess. I don't think there's anything that can be done & I have never heard of anyone trying to have it changed, even though I remember it happened to almost everyone on some of the boards I was on at that time.

ETA: mine is only off by a few years, I've never heard of anyone's being off by 10 years! Are you sure this is the acct you were on at the time?

This one goes to Eleven - Nigel Tufnel

Simply-the-best-for-you Volunteer Community Mentor
eBay Seller since 1996

lacemaker3 · ‎05-03-2025

@teni-camp wrote:
My year is wrong how do I correct it? I've been with them since 2004 Dec not 2014

@teni-camp,

In May 2014, in response to being hacked, eBay took the precautionary step of forcing all user accounts to change their passwords. This prevented any accounts from being compromised.

Any accounts where the password was not changed in time, were disabled, and the users had to register for new accounts when they came back. I don't remember how long an interval was allowed, maybe just a couple of weeks. (I changed my password the same day.) So there are probably a lot of people this happened to, who lost access to their accounts in 2014, and had to start new ones. @teni-camp, your account date is Dec 4, 2014, which means that you were probably too late to just change your password and had to register a new account.

Edit: apparently, not all users were required to change their passwords, only those that did not already meet the more stringent security requirements.

@simply-the-best-for-you, for most users, the date shown here on the community boards doesn't match, because that shows the first time you interacted on the community boards, not the date you registered on eBay. These dates are often different. IIRC, there wasn't a community board yet, when you registered for eBay.

A lot of posts were lost during one of the board change-overs, and a lot of long-time users lost credit for a lot of posts they had made. That was never corrected either. I think you might be remembering that.

squinkercat59 · ‎05-03-2025

I've been selling here since July of 1999, and that shows correct, but I come across a different number from when I joined the discussion board, where it says 2007. That is also correct. The community forum will have a different date if you didn't join it right away.

My account was hacked early on, and I had to change my user ID and password, but they kept my correct history. I change my password frequently now for safety, but have not had any problems with my account's history changing.

glorybells · ‎05-03-2025

@lacemaker3 ,

was that when the boards switched from Lithium to Khoros?

GloryBells •
eBay Mentor Since 2008

coastaltechsolution · ‎05-03-2025

I get a Christmas card from the CEO every year 😁

ebooksdiva · ‎05-03-2025

@lacemaker3 wrote:
@teni-camp wrote:
My year is wrong how do I correct it? I've been with them since 2004 Dec not 2014

@teni-camp,

In May 2014, in response to being hacked, eBay took the precautionary step of forcing all user accounts to change their passwords. This prevented any accounts from being compromised.

Any accounts where the password was not changed in time, were disabled, and the users had to register for new accounts when they came back. I don't remember how long an interval was allowed, maybe just a couple of weeks. (I changed my password the same day.) So there are probably a lot of people this happened to, who lost access to their accounts in 2014, and had to start new ones. @teni-camp, your account date is Dec 4, 2014, which means that you were probably too late to just change your password and had to register a new account.

@simply-the-best-for-you, for most users, the date shown here on the community boards doesn't match, because that shows the first time you interacted on the community boards, not the date you registered on eBay. These dates are often different. IIRC, there wasn't a community board yet, when you registered for eBay.

A lot of posts were lost during one of the board change-overs, and a lot of long-time users lost credit for a lot of posts they had made. That was never corrected either. I think you might be remembering that.

I have been a member since 2004, I was never asked to change my password.

lacemaker3 · ‎05-03-2025

@glorybells wrote:
@lacemaker3 ,
was that when the boards switched from Lithium to Khoros?

You mean when the post counts got scrambled? Could have been. I don't remember all the companies that have run the boards. eBay did it themselves at the beginning, Khoros does it now, and I don't remember all the names and dates in between.

nobody*s_perfect · ‎05-03-2025

@ebooksdiva wrote: ... I have been a member since 2004, I was never asked to change my password.

eBay didn't ask everybody to change their passwords. They set up new stricter requirements such as number and type of characters used in each password. Members whose existing passwords didn't meet the new criteria were warned to update them, and those who missed the deadline were closed.

For instance, my original account from 1999 used my AOL email address as my ID (which of course had already had to be truncated) and I used the last 4 digits of my SSN as my password. We were so simple in those early days! So I had to add a few characters to my password. If I hadn't, then the account would have been closed.

lacemaker3 · ‎05-03-2025

@ebooksdiva wrote:
@lacemaker3 wrote:
@teni-camp wrote:
My year is wrong how do I correct it? I've been with them since 2004 Dec not 2014

@teni-camp,

In May 2014, in response to being hacked, eBay took the precautionary step of forcing all user accounts to change their passwords. This prevented any accounts from being compromised.

Any accounts where the password was not changed in time, were disabled, and the users had to register for new accounts when they came back. I don't remember how long an interval was allowed, maybe just a couple of weeks. (I changed my password the same day.) So there are probably a lot of people this happened to, who lost access to their accounts in 2014, and had to start new ones. @teni-camp, your account date is Dec 4, 2014, which means that you were probably too late to just change your password and had to register a new account.

@simply-the-best-for-you, for most users, the date shown here on the community boards doesn't match, because that shows the first time you interacted on the community boards, not the date you registered on eBay. These dates are often different. IIRC, there wasn't a community board yet, when you registered for eBay.

A lot of posts were lost during one of the board change-overs, and a lot of long-time users lost credit for a lot of posts they had made. That was never corrected either. I think you might be remembering that.

I have been a member since 2004, I was never asked to change my password.

Here's an archive of a news article about it, from back when it happened.

https://web.archive.org/web/20140524065411/https://www.nytimes.com/2014/05/22/technology/ebay-report...

That only says that "EBay urges new passwords ..." and "Mr. Marks said that on Wednesday the company would begin prompting users to change their passwords and alerting customers to the breach." That was Wed., May 21, 2014.

Possibly, not all users were forced to change, as @nobody*s_perfect said here. Some may have already changed their passwords for another reason, and were not in jeopardy ... or maybe some users were in more danger than others ...

I didn't wait to be forced, I changed my password immediately, and advised others to do so as well. So I can't say from experience that users were forced to change their passwords. I do remember that for a long time afterwards, some users were reporting that they could not access their old accounts anymore.

ebooksdiva · ‎05-03-2025

That probably explains why I was not asked. Been using the same password since 2004.

lacemaker3 · ‎05-03-2025

@ebooksdiva wrote:
That probably explains why I was not asked. Been using the same password since 2004.

You might want to check here, just to be safe.

https://haveibeenpwned.com/

Edit: That is a general check, not specific to eBay. It checks to see whether your password has been used anywhere else and has been published (exposed). It may not have been exposed on your account, but if it has been published (because someone else used it), then it's a lot easier to "guess".