eBay

dawnsantiquesandmore · ‎07-13-2017

I just got a buyer requesting to return an item the buyer didn't even receive in the mail yet. Reason Doesn't fit and then I don't need got another one.

Called ebay they said I need to call back when buyer receives the item.

Well seems to be there should be a way for ebay to stop a buyer from opening a request until item is received.

myangelandmyprincess · ‎07-13-2017

Well you take returns so just accept the return before it can be escalated

“Birth certificates show that you were born. Death certificates show that you died. Photographs show that you have lived.” -Unknown

lintbrush* · ‎07-13-2017

There's really no downside to you as you have a returns accepted policy. It's more risky to the buyer.

Once you accept the return, they have 5 days to get it in the mailstream (hard to do when they don't have it yet)

What if it eventually arrived damaged? They could've opened a SNAD and then you'd have to pay for return shipping. This way you don't - and if you charged original shipping, you would be able to refund item price only.

dawnsantiquesandmore · ‎07-13-2017

When I called ebay they said wait until buyer receives it then call them back and they will remove it.

Now I am not sure what to do. Like you said just accept the return and wait to get it back or do the whole call ebay thing? What do you think the best option is?

dawnsantiquesandmore · ‎07-13-2017

Does Ebay hold returns against in in the dashboard? I know there is a count on there will it go against me to accept the return?

emerald40 · ‎07-13-2017

@dawnsantiquesandmore wrote:
I just got a buyer requesting to return an item the buyer didn't even receive in the mail yet. Reason Doesn't fit and then I don't need got another one.
Called ebay they said I need to call back when buyer receives the item.
Well seems to be there should be a way for ebay to stop a buyer from opening a request until item is received.

How does one open a SNAD before they even received the item? I would think the seller should be able to close it in their favor.

thatsallfolks · ‎07-13-2017

@dawnsantiquesandmore wrote:
Does Ebay hold returns against in in the dashboard? I know there is a count on there will it go against me to accept the return?

Returns are not counted against you; however, eBay does keep track of how many you have.

myangelandmyprincess · ‎07-13-2017

@emerald40 wrote:
@dawnsantiquesandmore wrote:
I just got a buyer requesting to return an item the buyer didn't even receive in the mail yet. Reason Doesn't fit and then I don't need got another one.
Called ebay they said I need to call back when buyer receives the item.
Well seems to be there should be a way for ebay to stop a buyer from opening a request until item is received.

How does one open a SNAD before they even received the item? I would think the seller should be able to close it in their favor.

Returning for fit is not a snad dispute but a regular return. Since the op takes returns trying to refuse to accept it would not end well imo.

Op returns do not count against you and since the buyer chose doesn't fit they will have to pay return shipping and your return policy would apply I would not trust eBay's cs saying they will close it. They won't. More likely it would be allowed to be escalated and then will count against you since you didn't voluntarily accept it. Once you accept it the buyer had five days to return. So by opening a return before having it all they have done is eat into their own time for returning. Go ahead and accept it

“Birth certificates show that you were born. Death certificates show that you died. Photographs show that you have lived.” -Unknown

dawnsantiquesandmore · ‎07-13-2017

Thanks I will go and accept it then. I was a little concerned about listening to ebay and waiting. I have had experiences in the past where you call and get a different answer to the same question every time you call. Thanks for all the help.

lintbrush* · ‎07-13-2017

Returns are a part of business - and becoming more an more of an accepted and expected practice. I can think of very few B&M stores that refuse returns if all conditions are met.

Returns, regardless of the reason (SNAD or Remorse) are not counted against the seller UNLESS you fail to resolve it yourself. If you let eBay decide, and they decide against you, it's not a regular defect either - it's an Unresolved By Seller defect - which are the worst kind.

http://pages.ebay.com/help/policies/seller-non-performance.html

A case closed without seller resolution is any case the seller is unable to resolve with the buyer prior to the buyer asking us to step in and help with a request, or escalating a case to PayPal for review, and eBay or PayPal determines the seller is responsible.

Here are the minimum case requirements all sellers are expected to meet. The percentage requirement applies after the account has exceeded the maximum number of occurrences.

Rates of cases based on Percentage of cases Maximum number of occurrences - 0.30%

Closed cases without seller resolution - 2

ymeagainlord · ‎07-13-2017

How do they know it "doesn't fit" if they haven't even received it yet?

SMH

Crusader Cat is watching

Everyone thinks of changing the world, but no one thinks of changing himself. - L Tolstoy

"You are entitled to your own opinion, you are not however, entitled to your own facts."

dawnsantiquesandmore · ‎07-13-2017

I don't have a problem accepting the return. I always accept returns. I don't mind it at all for whatever reason it doesn't matter to me.

I just thought it was strange that Ebay allows a return case to be opened without the buyer even having the item yet.

Ebay has the power to restrict many things and track many things. I think this is an oversite on their part that it allows a buyer to open the case before they received it.

I have already accepted the return but like a previous post now they the buyer has less time to get it returned to me since they don't have the item yet.

Anonymous · ‎07-13-2017

@thatsallfolks wrote:
Returns are not counted against you; however, eBay does keep track of how many you have.

That's ebayspeak for... Officially we don't hold it against you until we decide to, but we are keeping an eye on you.

myangelandmyprincess · ‎07-13-2017

@ymeagainlord wrote:
How do they know it "doesn't fit" if they haven't even received it yet?

SMH

Easy they realized they bought the wrong size

“Birth certificates show that you were born. Death certificates show that you died. Photographs show that you have lived.” -Unknown

dawnsantiquesandmore · ‎07-13-2017

Its not even clothing its a coleman airpump to pump up air matresses. They put reason wrong size and then in coments it says don't need anymore got one.