@packratville wrote:
I'm in one of the Florida counties hardest hit by Hurricane Irma and now dealing with the aftermath and damages. Power was restored Sunday evening, internet Monday. Couldn't get online for the first two days following the storm using data on my cell phone. When I did, I discovered I had a sale. My buyer was very understanding of the storm's impact and shipping delay, but I'm still afraid of eBay giving me a defect. I'm also looking for the coupon and help with fees. I was finally getting back on my feet following my mother's long illness and death, then a serious accident with several broken bones, now Irma. Should I email hurricanerelief@ebay, or will eBay automatically apply the fee waivers and discount in the near future?
I too live in a really hard hit area with power just restored on sunday. Due to the length of no power and having a small child we left the state and havent been back since. My ebay stock is still safe at home but too much to bring with us. Before the storm I placed my store on vacation and extended my handling time. In the following days after the storm I had numerous offers and sales. I wrote to the hurricanerelief@ebay.com email and this is what they said:
"Thank you for reaching out regarding eBay’s hurricane relief efforts; our sympathies are with you and yours as you recover from this terrible disaster. I want to confirm that we do recognize that you are located in an impacted area.
As you’ve requested, I have ended all your active listings, and I have cancelled the two recent orders you have referenced. Please don’t fear, these actions will not have a negative impact on your seller performance.
The relief protections apply to impacted sellers, those shipping from or to the affected areas. The last thing we want to do is create more work than necessary for our members as they go through this difficult period, therefore we plan to automate as much as possible.
We will protect you from the following automatically:
o You will not receive defects for out-of-stock or cases closed without seller resolution
o Your late shipment rate will not be impacted
o Store subscription fees will be waived for a three month period
In addition, there are automatic protections specific to eBay business sellers that you qualify for:
o A $30 promoted listing credit
o A $30 shipping supply coupon
Once we finalize dates for the above promoted listing credit and coupon, we will update you either by email or through the eBay Community boards.
Thank you for writing and we wish you the best in getting your business back on its feet as soon as possible."
I suggest any seller affected by hurricane Irma write as each persons situation is unique and for me personally they were very helpful and provided much relief.
I hope this helps!
