How does a seller get in touch with Ebay customer service?

[bill.purvis2012]

I keep going in circles. How do I get a customer rep to contact me? Some sellers say to post on Facebook. Where on Facebook? Why do we have to go to Facebook to reach someone with Ebay? 

[michaelruth]

https://www.facebook.com/search/top?q=ebay%20for%20business

Send them a message and ask for help.  

[katzrul15]

(5) eBay | Facebook

Click on the "message" button on the right top - enter the info on your issue

[eleanor*rigby]

@bill.purvis2012 

Please note that this is the correct link/page for eBay sellers to contact customer service on Facebook.

www.facebook.com/ebayforbusiness

Do not simply create a post on their page. Instead, send them a private message on Messenger via the "Send Message" button on their page. Give them your eBay member id, a VERY brief idea of your problem, and they will contact you.

Good luck!

[caldreamer]

I have no problem reaching EBAY customer service.    Just go to HELP (indicate your problem) and go to bottom of page and REQUEST CALLBACK (enter your phone number).  

[ed8108]

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@bill.purvis2012 wrote:

 Why do we have to go to Facebook to reach someone with Ebay? 

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 S.O.P.

[max-list]

That option is no longer there. It's an automated assistant with just general info. Nowhere to leave a # or have us call you back.

[downunder-61]

This is from another thread - eBay have tucked Have Us Call You away nicely

You can still have ebay call you back, you can find it  'chat with an automated assistant' link on the same help page.   Click on that and the 'type to a computer' panel pops up. Scroll all the way to the bottom and then click on 'see more' and then scroll to the new bottom and there it is - "have us call you"

[max-list]

Thank you!

[eleanor*rigby]

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@max-list wrote:

That option is no longer there. It's an automated assistant with just general info. Nowhere to leave a # or have us call you back.

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@max-list 

It's still there--just buried. You have to take about fifty million steps to reach the option, but it's still there. I suspect you might have skipped the "See more" link in the Automated Assistant feature. They really make you work for it . . .

This is how I just got there--on the desktop platform. Please note I made the choices/options of "Buying" and "How buying on eBay works" at random. I assume you'd ultimately reach the same end no matter what choices you made, but I could be wrong.

• "Contact us" at the bottom of any eBay webpage.
• Clicked on random thumbnail of a recent purchase.
• Scrolled down to the bottom of the page and clicked "Contact us."
• Clicked on "Buying."
• Clicked on "How buying works on eBay."
• Clicked on "Chat with our automated assistant."
• Scrolled to the very bottom of the automated assistant dialogue box and even had to hit "See more."
• Finally, click on "Contact an agent," where there are options to chat or have them call you.

I  didn't go any further, since this was just a test.

[eleanor*rigby]

Well, dang. Cross-posted.

[max-list]

Thank you very much.

[valueaddedresource]

You can also contact eBay support on Twitter.

https://twitter.com/AskeBay 

@AskeBay support hours are from 6AM to 6PM PT - 7 days a week.