How do you have a feedback removed or edited?

[s.rum]

Someone left me positive feedback, but his comment was very negative and in accurate, he said he made a mistake, but according to him he can not change it.

  "Never received it. Doesn't show shipped. Seller doesn't respond."   

The fact of the matter is he only email me once the day he bought the item and stated he needed the package by Saturday, which will be tomorrow. He paid late at night, I printed a label the next and took it to the post office. The post office scanned it in . There has been tracking information the whole time. According to the tracking number and the buyer it arrived today. It took about three days total.

    Yet today he lives me the positive feedback, but with a negative comment today. He said he made a mistake with the negative comment and wants to change it, but can't.

     How can I have this fixed, the comment is inaccurate and make me look bad. I can comment on his feedback and leave him negative feedback, but hope there is a better way. I would like it to just go away.

     Any ideas?

Thanks,

Steve

[japan-treazures]

Looks like eBay removed the comment and the positive feedback stayed. You were right. Thanks for educating me more.

[*madison]

---

@pjcdn2005 wrote:

That's how I understand it to work as well.

Plus,  if a buyer is going to look at feedback they are going to look at the negatives and neutrals. Few people actually read the positive feedback comments.

---

Well here's the policy.

Feedback comments containing inappropriate content

 Removable

Negative feedback comments that directly contradict a positive rating. (When the comment is posted by the seller. *This type of contradictory comment is not removable when left by the buyer.*

https://www.ebay.com/help/policies/member-behaviour-policies/membertomember-contact-policy?id=4262

But I suppose ebay can remove whatever they want at their own discretion. 

I never read positive feedback comments..