How do you file or start a complaint against an eBay and/or representatives???

[dlsanchez25]

Dear Community

I am so horribly disappointment about being lied to, not once but multiple times by customer service representatives.  Always being directed to their resolution center that has no viable option to file a complaint directly for eBay. 

Recently, I had a return that was requested from the buyer claiming the item was incorrectly described on the listing. Knowing for certain this was incorrect, I called eBay to get the process of disputing the reason for the return. Spoke to a nice lady who outline a process that would require me to contact eBay once the item was received and go through a process that would enable me to start an inquiry on the buyer and possible have eBay reimburse me for the shipping fees.

When the item arrived,  I contact eBay as I was told.  I was probably on the phone for over an hour and at the end of the conversation was told I would first have to file a complaint and then wait 24 hours for the complaint to be acknowledge.  After eBay would send me an email that would allow me to process the return minus the disputed shipping fees. After 24 hours later and no response to the complaint, the only email received was a reminder that I have until today the 18th to process the return refund or they would step in.  After waiting a few more hours,  I called back and spoke to another representative who could not give me a response to my complaint nor status on the email that would allow me to issue the partial refund. Instead she offered to process the partial refund herself.

Thinking of myself quite clever for requiring an email confirmation of the transaction before we hung up, I believed the transaction completed.  Within ten minutes after we hung up, I received a second email that claimed, I had failed to issue the refund and the item had been escalated  and found in favor of the buyer. A full refund was being issued, including the shipping charges.

Imagine my outrage, I have one email claiming a partial refund had been processed and second email claiming I had done nothing and they were finding me at fault. I immediately called back and asked to speak to a manager/supervisor. After being asked hundreds of questions, including if I wanted to contest the decision to which, I answered "yes". While still on to the phone with representative and waiting for the supervisor/manager to get in the line, I received a message claiming my appeal had been denied.  

This morning, I called back hoping to get a representative who was working in the states and instead was forwarded once again to the Philippines. Spoke to a representative who seemed interested in helping me. Claimed she would request the defect be removed, my final fees be credited and the promise to reimburse the return shipping label. She emailed me a confirming email. One hour later, I received an email claiming because, I failed to issue the refund and this return was escalated by the buyer (lie) they were denying my appeal. 

I personally do not care about the defect against my account, I know I have always done my best to be a responsible eBay Seller. I just can not fathom the idea that someone else could go through this and their is no way to bring forth a review. My hope is that no one else go through this experience again. 

Please share your thoughts or ideas to help stop this from happing to someone else.

Thank you and Blessings

Lillian

[buyselljack2016]

---

@fab_finds4u wrote:

I'll try to explain what happened.

Since you have a 14 day return policy you must accept a return for any reason. ANY reason.

You can't  contest a not as described case. You're forced to pay for the return label and refund in full after tracking shows returned. However, after you refund AS REQUIRED you can then ask eBay for a courteous refund for the label if you have details in a message showing it should have been a  remorse return (changed their mind, doesn't  fit, found it cheaper, etc.), because that's what they complained to you  was why they wanted to return it.

 

---

To add to the great explanation of the way this works.......................   the shipping amount that eBay would provide as a courtesy refund(for false returns) to a seller is............  last I knew....................  max of $6

[calntom]

"How do you file or start a complaint against an eBay and/or representatives???"

Don't waste your time.

[fab_finds4u]

I understand, but when you contacted eBay for help it's like asking eBay to step in the case and when eBay steps in they'll automatically refund and give the seller a defect. Sorry this happened.

[mama_583368]

Your error Lillian is not knowing the eBay policy yourself and allowing CS to fabricate nonsense on-the-fly for you. Here's a side-by-side of the impertinent errors that led up to the forced refund.

---

@dlsanchez25 wrote:

I had a return that was requested from the buyer claiming the item was incorrectly described on the listing. Knowing for certain this was incorrect, I called eBay to get the process of disputing the reason for the return.

Spoke to a nice lady who outline a process that would require me to contact eBay once the item was received and go through a process that would enable me to start an inquiry on the buyer and possible have eBay reimburse me for the shipping fees.

---

In fact, you cannot dispute with CS the reason the buyer selected for the return. Instead, the eBay bot can force a refund to the buyer without requiring a return when it detects some instances, including:

- The return request was opened because [the buyer claims] the item was not as described

- The seller chooses not to accept a return request
- The seller did not provide a return label

---

@dlsanchez25 wrote:

When the item arrived,  I contact eBay as I was told.  I was probably on the phone for over an hour and at the end of the conversation was told I would first have to file a complaint and then wait 24 hours for the complaint to be acknowledge.  After 24 hours later and no response to the complaint, the only email received was a reminder that I have until today the 18th to process the return refund or they would step in.

Within ten minutes after we hung up, I received a second email that claimed, I had failed to issue the refund and the item had been escalated  and found in favor of the buyer.

---

In fact, THE INHUMAN EBAY BOT automatically forces a refund after 2 business days, regardless of any conversation you have going on with human CS.

For items where the buyer [or eBay on the buyer-be-halved] has uploaded tracking, if the seller doesn't issue a refund within 2 business days of the item's delivery to the seller, we will automatically issue the buyer a full refund on the seller's behalf. The seller will be required to reimburse us for such refunds.

[dottie1986]

Try to get a Managed Payments Supervisor.

[coolections]

They told it just happens you didn't like the reply.

[kensgiftshop]

---

@dottie1986 wrote:

Try to get a Managed Payments Supervisor.

---

This has nothing to do with MP, so what good would it do.

[jayjaspersgarage]

"

"How do you file or start a complaint against an eBay and/or representatives???"

Don't waste your time."

Best laugh I have had since I can't say when but it was very recent.  Talk about shooting yourself in the foot.  Open a case against the CSR in India.  rofl

[rose27-03]

I know what you're going through. It doesn't matter if you have a 💯 sellers rating,it doesn't matter how long you've been with eBay,they allow people to steal. I sold a rare item. The buyer knew it didn't work,but purchased it.Writes me asking if I have another lighter he can use for parts. I don't. So he wanted his money back. I paid for a shipping label and sent it. His exact words ',I can't download Shipping Label,' I called eBay. They told me I would be refunded for my item and shipping label. It didn't happen. He got his money back and kept my item. They said I issued a refund. Now why in **bleep** would I do that without my item back? 

[chapeau-noir]

Zombie thread:  9 months old.

[powell-memorabilia]

Hours on the phone for the chance at getting a $6 refund?  

[dlsanchez25]

I am sorry you had to go through a similar situation. Several months later, I am still not over it. However, I have turned it into a positive. I have diversified myself and found other profitable ways to sell my items outside of eBay. I have answered all their surveys and repeatedly shared my distrust for their customer service department. One thing is for sure, I no longer trust eBay to protect me as a seller.